Bilingual Customer Service Representative
2 weeks ago
We are seeking a highly motivated and detail-oriented Bilingual Customer Action Representative to join our team at All In Energy. As a key member of our team, you will play a critical role in ensuring that Spanish-, Portuguese-, and Khmer-speaking families in the Merrimack Valley receive high-quality support to access energy efficiency and renewable energy programs.
Responsibilities- Support residents through every step of their home energy journey, in English and Spanish, Portuguese, or Khmer.
- Perform intake by phone and in-person through walk-ins at our Lawrence-based office and other locations.
- Conduct eligibility screenings for clients to help them better understand what programs are available to them.
- Assist in finding and scheduling contractors to complete required work, including initial no-cost home energy assessments.
- Make in-home visits to collect data necessary to assess opportunities for home electrification.
- Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes.
- Assist clients with qualification and application support for rebates, incentives, and financing for their projects.
- Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures.
- Co-manage projects with partner organizations and vendors to give and receive updates for the clients.
- Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges.
- Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors.
- Paid training and certifications toward becoming a Home Energy Advisor or Decarbonization Consultant.
- A competitive hourly rate of $23.50.
- A flexible schedule with night and weekend availability preferred.
- Paid sick time, vacation time, retirement, and technology benefits.
- Health, dental, and vision insurance.
- Partial work from home is possible with some required attendance in our Lawrence office.
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Bilingual Customer Service Representative
3 weeks ago
Lawrence, Massachusetts, United States All In Energy Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team at All In Energy. As a key member of our team, you will play a critical role in ensuring that low-income and minority communities have access to energy efficiency programs and renewable energy solutions.Key ResponsibilitiesClient...
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Bilingual Customer Service Representative
3 days ago
Lawrence, Massachusetts, United States All In Energy Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Bilingual Customer Action Representative to join our team at All In Energy. As a key member of our team, you will play a critical role in ensuring that Spanish-, Portuguese-, and Khmer-speaking families in the Merrimack Valley receive high-quality support to access energy efficiency and...
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