Client Solutions Associate, Philly

2 months ago

Philadelphia, Pennsylvania, United States GLG Full time

About the Role:

We are seeking recent graduates who have a strong passion for client service to join GLG as an Associate in our Philadelphia office. As a Client Solutions Associate, you will play a critical role in driving our business forward and delivering exceptional client experiences.

Key Responsibilities:

  • Supporting team members on client projects and network member engagement.
  • Recruiting new experts to join GLG's network through targeted lead generation and timely outreach.
  • Collaborating closely with team members to expand projects and rescope recruiting populations to drive successful client outcomes.
  • Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.
  • Scheduling and confirming critical calls and meetings between GLG's clients and network members.
  • Proactively engaging with GLG experts to understand their expertise and gauge their fit for client projects.
  • Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.

What You'll Learn:

  • Excel in a phone-based and highly challenging environment that demands attention to detail, prioritization of various workflows, and execution on multiple projects at the same time.
  • Develop strong, transferable business skills - including in client service excellence, communication, time management, negotiating, problem solving, project management, and the ability to achieve commercial targets.
  • Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success.
  • Mentor future GLG Associates as you become tenured and proficient in your role.

Requirements:

  • Bachelor's degree.
  • Confident and strong communication (oral and written), interpersonal skills, and motivation to work on the phone daily with network members and potential recruits.
  • Desire to work in a collaborative, team environment that is fast-paced, where we strive to provide an excellent experience for experts and clients.
  • Ability to work responsibly and manage multiple, simultaneous tasks - prioritizing effectively as priorities can shift quickly.
  • High motivation to exceed personal weekly, monthly, and quarterly commercial targets.
  • Strong problem-solving skills and hustle attitude.
  • Ability to quickly digest and implement feedback and coaching. Eagerness to learn about new topics, industries, and companies.
  • Willingness to work flexible and extended hours (including evenings and bank holidays) outside of the traditional workday (8:30AM-6PM), as needed based on client requests.

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