Client Solutions Associate, Philadelphia
2 months ago
We are seeking a highly motivated and detail-oriented Client Solutions Associate to join our team in Philadelphia. As a Client Solutions Associate, you will play a critical role in supporting our clients and experts in delivering high-quality insights and solutions.
Key Responsibilities- Support client projects and Network Member engagement by providing exceptional customer service and ensuring timely and effective communication.
- Recruit new experts to join GLG's network through targeted lead generation and timely outreach by phone, email, and other methods.
- Collaborate closely with team members to expand projects and rescope recruiting populations (as needed) to drive successful client outcomes.
- Build your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.
- Schedule and confirm critical calls and meetings between GLG's clients and Network Members, including scheduling all calls with any new recruits you've made.
- Proactively engage with GLG experts to understand their expertise and gauge their fit for client projects.
- Learn and uphold our compliance policies and procedures to protect the integrity of client engagements.
- Excel in a phone-based and highly challenging environment that demands attention to detail, prioritization of various workflows, and execution on multiple projects at the same time.
- Develop strong, transferable business skills - including in client service excellence, communication, time management, negotiating, problem solving, project management, and the ability to achieve commercial targets.
- Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success.
- Mentor future GLG Associates as you become tenured and proficient in your role.
- Bachelor's degree.
- Confident and strong communication (oral and written), interpersonal skills, and motivation to work on the phone daily with Network Members and potential recruits.
- Desire to work in a collaborative, team environment that is fast paced, where we strive to provide an excellent experience for experts and clients.
- Ability to work responsibly and manage multiple, simultaneous tasks - prioritizing effectively as priorities can shift quickly.
- High motivation to exceed personal weekly, monthly, and quarterly commercial targets.
- Strong problem-solving skills and hustle attitude.
- Ability to quickly digest and implement feedback and coaching. Eagerness to learn about new topics, industries, and companies.
- Willingness to work flexible and extended hours (including evenings and bank holidays) outside of the traditional workday (8:30AM-6PM), as needed based on client requests.
The base salary for this role is $50,000. This role is eligible for an uncapped performance-based incentive compensation. This role is also eligible to earn overtime.
We offer a comprehensive benefits package, including flexible paid time off with no annual cap, plus 10 company holidays. Comprehensive medical, dental, and vision coverage effective on your first day of employment. Free wellbeing support with Calm, an EAP, and Pathways (a long-term therapy and counseling service). Access to Maven, which provides comprehensive, virtual care to GLGers who are planning, starting, and raising a family. Participate in one of our seven diversity networks. 401(k) and Roth 401(k) plans with an employer match (subject to annual limits and vesting). Discounts on pet, auto, and home insurance policies. Tuition reimbursement program for eligible courses, including language skills courses. Unlimited access to Go 1, the world's largest digital learning platform. Support causes you care about by partnering with our Social Impact team to nominate organizations for GLG projects.
GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
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