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Luxury Client Services Specialist

2 months ago

Boston Massachusetts, United States Circles Full time

Position Overview:

The Concierge role is designed to deliver exceptional customer service while embodying a professional and enthusiastic demeanor.

Your responsibilities will encompass a variety of services including travel arrangements, local errands, gift recommendations, product inquiries, and much more.

Ideal candidates will demonstrate outstanding customer service abilities, meticulous attention to detail, and exceptional organizational skills. A comprehensive understanding of local businesses, entertainment options, and travel logistics is essential. Previous experience in luxury hospitality, hotels, or the travel sector is highly desirable.

This position is a Temp to Perm opportunity, with a schedule of Monday to Friday, free from night and weekend shifts.

Hourly compensation for this role ranges from $24 to $26.

Key Responsibilities:
Deliver top-tier customer service consistently in a dynamic, structured environment.

Effectively prioritize requests and manage daily tasks.

Provide unwavering support to members.

Maintain a friendly and professional appearance at all times.

Foster meaningful relationships through engaging conversations with members via in-person interactions, phone calls, and emails.

Address employee and guest inquiries in a courteous, professional, and timely manner, without exception.

Possess extensive knowledge of local attractions, nightlife, and specialized services available in the area.

Collaborate with team members and management on innovative ideas and initiatives.

Facilitate local errands such as meal pickups, personal shopping, and other tasks.

Coordinate and schedule services with both local and national partners and vendors.

Research and secure reservations for entertainment, tickets, dining, and travel.

Recommend household service professionals and pet care providers.

Assist in gift and flower purchases.

Conduct product comparisons and research information.

Perform additional duties as assigned.

Required Competencies:
Ability to manage and prioritize multiple tasks daily.

Comfortable engaging with high-level executives.

Maintain discretion and confidentiality at all times.

Exceed productivity and quality benchmarks.

Exemplary written and verbal communication skills.

Adhere to established schedules.

Strong active listening skills.

Commitment to ongoing learning and professional development.

Flexibility to adapt to changing tasks and priorities.

Qualifications:
High school diploma or GED is required.

A minimum of 3 years of experience in high-end office administration, luxury hospitality, luxury retail, travel industry, or luxury residential concierge services is preferred.

Reliable transportation is necessary.

Personal vehicle for business purposes is preferred but not mandatory.

Benefits:
Medical, dental, and vision insurance effective from the first day of the month following hire.

Long-term and short-term disability insurance provided by Circles.

401k plan with matching contributions.

Life insurance coverage provided by Circles.

Generous paid time off policy - accrue up to 15 days in your first year.

Paid holidays.

One paid day off annually for volunteer work.

Access to various discount programs.

Four-week paid sabbatical every five years.

Eligibility for HSA/FSA accounts.

Access to Employee Assistance Program.

Participation in Employee Benefit Resource Groups for ongoing learning and mentorship opportunities.