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Food Service Associate

2 months ago

Chicago, Illinois, United States Bottleneck Management Full time
Position: Server

As a Server, you will play a vital role in our establishment, contributing to the delivery of authentic hospitality. We seek individuals who are enthusiastic about the hospitality sector, eager to develop their skills, and committed to teamwork. Our Servers are responsible for ensuring positive interactions with guests while providing service in a friendly and efficient manner, thus playing a crucial part in creating outstanding dining experiences.

About Bottleneck Management:

Bottleneck Management is dedicated to operating lively, high-energy restaurants in some of the most vibrant neighborhoods. From our inception, we have prioritized genuine people and authentic hospitality. We have evolved into a prominent player in the hospitality industry while remaining true to our core values.

Core Values:

Understand the needs and desires of others.

Support teammates through actions and words.

Empower each member of the team to thrive.

Enjoy our time together, our guests, and our work environment.

We believe our strength lies in our people, and we are committed to finding motivated, hospitable, and intelligent team members. Whether in our restaurants or our home office, we prioritize hospitality, akin to excellent hosts at a gathering.

We provide a supportive and enjoyable work atmosphere, comprehensive benefits, access to Employee Assistance Programs, and dining discounts.

Key Responsibilities:

Essential Functions:
  • Prepare stations for service before and after shifts, completing assigned side work to focus fully on guest care.
  • Engage effectively with customers, assisting them in their food and beverage choices.
  • Oversee tables and the overall guest experience.
  • Maintain a professional, outgoing, and enthusiastic demeanor.
  • Relay orders to the kitchen and bar by accurately recording guests' selections and accommodating special dietary needs and requests.
Qualifications and Skills:
  • At least 1 year of experience in food service or hospitality preferred, but not mandatory.
  • Ability to collaborate in a fast-paced environment.
  • Capability to create memorable experiences for guests.
  • Familiarity with the restaurant's menu and enthusiasm for our offerings.
  • Excellent communication skills with team members and management to ensure exceptional guest service.
  • Good judgment and adaptability.
  • Must possess all necessary food and alcohol certifications as required by the location.
Our Ideal Candidate:
  • Exceptional interpersonal and communication abilities.
  • Outgoing, energetic, and enthusiastic personality.
  • Polished, courteous, and patient demeanor.
  • Strong communication skills.
Work Schedule: Flexibility to work varied hours, including weekends.

Supervisory Responsibilities: None

Reports to: General Manager

Department: Front of House Operations

Work Environment/Physical Demands:
  • Must be able to stand for the duration of the shift.
  • Ability to lift at least 50 pounds.
  • Good hearing for effective communication with guests.
  • Ability to work in noisy environments.
  • Frequent reaching, bending, stooping, and carrying required.
  • Ability to work in both warm and cool settings, indoors and outdoors.
  • Tolerance for potential allergens such as peanuts, eggs, dairy, gluten, soy, seafood, and shellfish.
  • Extended periods of standing and walking throughout the restaurant.
  • Fast-paced, hands-on role.
  • Dining areas are both indoor and outdoor, with low lighting maintained.
The physical demands outlined here are representative of those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This description is not intended to be an exhaustive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While it aims to accurately reflect the current position, management reserves the right to revise the job or assign other tasks as needed.

Bottleneck Management is an equal opportunity employer, providing equal employment opportunities to all employees and applicants, and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

An equal opportunity employer.