CMDB Technical Specialist

3 weeks ago


Miami Twp, United States Wipro Full time
About Wipro
Wipro Limited is a leading global information technology, consulting and business process services company. Our comprehensive portfolio of services helps our clients in achieving their business objectives. We deliver business value to our clients by leveraging our holistic portfolio of capabilities across IT Services, Consulting Solutions, Information Systems and Cyber Security & Risk Services.

The role requires a strong understanding of the ServiceNow platform and its applications, particularly with regards to IT Service Management (ITSM). The successful candidate will be responsible for ensuring the quality of data within the Configuration Item (CI) database, as well as implementing processes and procedures to effectively manage CI data. This includes working closely with Configuration Item data owners to ensure that the data meets metric standards.

Responsibilities:
* Ensuring the CI data is properly maintained and available when needed
* Developing, documenting, and implementing CI data governance processes and procedures
* Ensuring that the CMDB supports other ITSM processes such as Incident, Change, and Asset Management
* Developing and monitoring CI data health reports/dashboards and resolving issues

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients.

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