Salesforce FSL Mobile Architect

4 days ago

Dallas, Texas, United States Cognizant Full time
About the Role

Cognizant is seeking a highly skilled Salesforce FSL Mobile Architect to join our team. As a key member of our Salesforce practice, you will be responsible for designing, implementing, and delivering world-class solutions for our clients using the Salesforce platform.

Key Responsibilities
  • Lead business and technical requirements definition and prioritization/scoping of requirements.
  • Expertise knowledge in FSL mobile app implementation - Schedule automation and Optimization, Enhanced Scheduling and Optimization.
  • Proven experience & Understanding of SFS Scheduling and optimization configuration, out-of-box capabilities, and configuration of scheduling policies, work rules & Service Objectives.
  • Proven experience & Understanding of Field Service Mobile app capabilities, including offline architecture, capabilities and how to complement it with other supporting architecture, including the Salesforce Mobile app and third-party mobile applications.
  • Proven experience & Understanding of SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. Inventory management (return, request & track).
  • Proven experience & Understanding of API capabilities to integrate in and out of Salesforce and SFS API capabilities.
  • Proven experience & Understanding of Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, and unscheduled. Preventive maintenance and configuration of Dispatcher Gantt.
Requirements
  • A proven background working on the Salesforce FSL platform with a focus on mobile solutions.
  • Strong business analyst skills with the ability to translate complex business requirements into technical solutions.
  • Hands-on experience in Salesforce configuration and technical implementation.
  • Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and team members.
  • QUALIFICATIONS
  • 15+ years of experience in developing technology solutions.
  • 3+ years of experience in implementing Salesforce FSL solutions by handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
  • Expertise with Salesforce Service & Field Service Lightning Clouds.
  • Salesforce Certified must (Salesforce Certified Field Service Consultant)
  • Salesforce Certifications Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
What We Offer
  • Join a growing team in a large organization with local empowerment where you can make a difference.
  • A healthy work-life balance with flexible working conditions and the possibility to work from home.
  • A competitive salary and benefits with excellent insurance, pension, and compensation package

Opportunity to work in a global Fortune 500 organization with strong local ambitions.

  • An agile, international, and multicultural work environment
  • Organization driven by technology – We have a tremendous technology backbone

If you're comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you.

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