Salesforce Service Cloud Architect

1 week ago

Dallas, Texas, United States Cognizant Full time
About the Role

We are seeking a highly skilled Salesforce Service Cloud Architect to join our team at Cognizant. As a key member of our Salesforce practice, you will be responsible for designing, architecting, and delivering world-class solutions for our clients using the Salesforce platform.

Key Responsibilities
  • Provide technical consultation on various aspects of the product and solutions based on the customer's business requirements
  • Create, manage, and present actionable BRD/FSD that aligns a customer's technical business needs with Salesforce Solutions
  • Design and architect the solution and development part with the help of development for large-scale customers
  • Responsible for hands-on development of POCs/ features
  • Lead functional and technical workshops, demonstrating leadership skills in designing, delivering, testing, and deploying
  • Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques
  • Manage customer expectations, negotiate solutions to complex problems with both the customer and third-party stakeholders
  • Guide our customers, partners, and implementation teams on how best to execute digital transformation with the Salesforce platform using Salesforce Industries
  • Establish trust with the customer's leadership, promoting and/or implementing standard processes with SFI and Salesforce
  • Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the Force.com platform and integration tools
  • Work closely with Delivery Managers and Solution Architects across multiple POD teams and directly with clients to architect technology solutions to meet client needs
  • Highlight and manage risk areas in the solution proactively and commit to seeing an issue through to completion
Requirements
  • 9+ years of experience in developing technology solutions
  • 3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting
  • Expertise in Service Cloud is required; it is also nice to have Sales Cloud
  • Service Cloud Integration Architecture (Must have)
  • Platform Security (Must have)
  • Identity and Access Management/Integration Security
  • Sharing and Visibility (Must have)
  • Data Architecture and Management (Must have)
  • Apex Design Patterns (Must Have)
  • Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
  • Salesforce Certification Preferred (Service Cloud architect)
About Cognizant

Cognizant (Nasdaq-100:CTSH) is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

What We Offer
  • A competitive salary and benefits with excellent insurance, pension, and compensation package
  • A healthy work-life balance with flexible working conditions and the possibility to work from home
  • An agile, international, and multicultural work environment
  • Organization driven by technology – We have a tremendous technology backbone

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