Team Leader

1 month ago


Deer Park, Texas, United States Jack in the Box Full time
Job Summary:

We are seeking a highly motivated and experienced Team Leader to join our team at Jack in the Box. As a Team Leader, you will be responsible for leading and training team members to deliver exceptional guest experiences, ensuring quality food, excellent service, and a clean restaurant environment.

Key Responsibilities:
  • Lead by example, maintaining visibility and interacting with guests to ensure a positive experience.
  • Model a "guest comes first" attitude, displaying a friendly and positive spirit, and appreciating guests.
  • Ensure the timeliness, quality, and accuracy of all orders, conveying a sense of urgency.
  • Handle guest complaints effectively using the C A R E model - courtesy, apology, resolution, extra effort.
  • Interact effectively with diverse groups of people, treating all employees with care and respect.
  • Motivate and inspire employees to achieve high performance while adhering to Company procedures.
  • Provide feedback and recognition, and willingly accept feedback from management.
  • Supervise and train team members on workstation operations, delegating work and following up appropriately.
  • Maintain restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.
Requirements:
  • High School Diploma/Equivalency preferred.
  • Minimum of 6 months JIB experience.
  • 100% certified in all workstations.
  • Preferable to have 1 year supervisory experience in a customer service business.
  • Must be 18 years old.
  • Must complete any and all Team Leader training classes.
  • Must attain ServSafe certification or other as required.
  • Must be able to work a minimum of 40 hours per week depending upon the needs of the business.


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