Guest Services Team Lead

3 weeks ago


Deer Park, Texas, United States Team Outsider Full time
Job Summary

We are seeking a highly skilled Guest Services Team Lead to join our team at Team Outsider. As a key member of our team, you will be responsible for delivering exceptional guest experiences and supervising our Guest Services and Activities Team Members.

Key Responsibilities
  • Lead and supervise the activities of our Guest Services Team Members
  • Provide superior guest services, in person and over the telephone, by being enthusiastic, attentive, friendly and helpful
  • Manage inventory stock counts and cleaning of front office and store
  • Coordinate and ensure the safe and successful execution of all on-site activities, including food service and themed events
  • Promote activities to our guests to increase participation and engagement
Requirements
  • A passion for customer service and the outdoors
  • Excellent customer service and problem solving skills
  • Experience as a team leader or supervisor
  • Knowledge of point of sale systems and cash register operations
  • Ability to work nights, weekends, and holidays
Team Outsider Mission

We are on a mission to be the most hospitable team in the world. We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.

We are passionate and determined to 'WOW' our team members, our guests, our community, and our partners at every interaction.

We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision.

We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.

We do more with less and will do whatever it takes to overcome a challenge.

We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.



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