Client Support Associate

2 weeks ago

Loveland, Colorado, United States EnviroPest Full time
Job Overview:
Position Summary

Are you exploring opportunities in client support? If so, a role as a Customer Care Agent at EnviroPest (an Anticimex company) could be an ideal match for you. We are expanding, and it is an exciting time to become part of our team. We seek individuals who are committed, diligent, and possess a sincere enthusiasm for assisting others. If this resonates with you, we would be eager to connect.

Since our inception in 1965, we have been a family-owned and operated pest management firm in Colorado, delivering personable and professional service across the Colorado Front Range. With a fleet of over 50 highly trained service professionals, employing the latest technology and methods, you can trust that your pest challenges will be swiftly and affordably resolved. Over the years, EnviroPest has earned the prestigious status of being the oldest and largest family-owned pest control provider in Colorado.

EnviroPest is a comprehensive pest and wildlife management company, based in Loveland, serving Northern Colorado. We are in search of an engaging, dynamic individual to join our office team as a Customer Care Agent.

Compensation:

Competitive pay starting at $16.00/hr (dependent on experience and other factors).

Benefits:

Health and Well-being:

• Cigna medical insurance options tailored to your individual needs, including HMO, PPO, and HSA

• Prescription drug coverage

• Dental and Vision plans

• Flexible Spending Accounts (FSA) for medical and childcare expenses

Financial Security:

• Competitive pay structure

• 401(k) savings plans (traditional and Roth)

• Company-funded life insurance (with options to purchase additional coverage)

• Company-funded short-term disability

• Options for accident, critical illness, long-term disability, and hospital indemnity insurance

Work/Life Balance:

• Stable, year-round employment

• Paid training and comprehensive orientation

• Paid time off

• Paid holidays

• Recognition programs, prizes, giveaways, and opportunities for advancement

Position Responsibilities:

This role involves handling incoming calls, educating clients about services, scheduling appointments, processing payment information, supporting our pest control technicians, addressing customer inquiries, and performing various administrative tasks.

Key Duties:
  • Coordinate initial operations for new clients, including providing brief pest knowledge and treatment options, entering relevant information into our proprietary scheduling system, answering queries, promoting suitable service options, scheduling technicians, and managing route adjustments.
  • Promote additional products and services to both existing and new clients.
  • Maintain comprehensive client records, including payment details, requested services, and other variable account information. Prepare reports as necessary.
  • Address challenging situations and resolve issues promptly and effectively with minimal supervision.
  • Perform other duties as assigned.
About Our Company:

Be Proud to Join Us

Our outstanding customer service is a fundamental Anticimex tradition, rooted in a long-standing history that has always valued personal interaction with our clients. We strive to understand our customers' needs and adapt accordingly.

EnviroPest is a Value-Driven Organization

We are guided by a strong entrepreneurial spirit that shapes our pest control services. Our core values include trust, innovation, and passion.

We Appreciate Our Team Members

We value each team member, as they are essential to providing our customers with the level of service they deserve. Grow with us, where we equip employees with the tools necessary to succeed and advance their careers.

Anticimex is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

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