Motorcycle Service Representative

3 weeks ago


Portland, Maine, United States New England Motorcycle Group Full time
Job Title: Motorcycle Service Representative

The New England Motorcycle Group is seeking a motivated and detail-oriented Motorcycle Service Representative to join our team. As a key member of our service department, you will be responsible for ensuring exceptional customer service and promoting sales opportunities.

Salary: $50,000 - $60,000 per year

Job Description:

Main Duties and Responsibilities
  1. Intake customer vehicles, note problems and service needs, schedule work, assign jobs to service technicians, and communicate job status to customers.
  2. Ensure quality and timeliness of work-in-progress, determine correct part numbers on repair orders, and assist the parts department with posting of parts used before job starts.
  3. Perform cashier functions as needed, make estimates for internal and wreck repairs, and open/close all customer paid, warranty, and internal repair orders.
Requirements
  • Superior communication and customer service skills.
  • Ability to get along with a broad customer base.
  • Knowledge and experience with servicing of Harley-Davidson motorcycles, or the demonstrated ability to quickly learn them.


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