IT Support Specialist
7 days ago
Sought after is a highly skilled Senior Technical Support Analyst to join GCS Technologies. This key role requires a technical expert with extensive knowledge of Microsoft Exchange, Office 365, Windows Server, MacOS, Linux, common desktop applications, VOIP solutions, and virtualization technologies. As a Senior Technical Support Analyst, you will be responsible for providing top-notch remote and on-site technical support to customers, tracking time, and maintaining accurate troubleshooting notes. Strong communication skills are essential for this role, as you will work closely with the team to resolve customer issues efficiently.
Key Responsibilities:
- Microsoft Azure and Office 365 Administration.
- Provide remote technical support to customers calling for various technical issues.
- Provide on-site technical support to customers as needed.
- Track time and provide troubleshooting notes as you work.
Requirements:
- A minimum of 5 years of experience in a help desk or network support position.
- Strong certification in relevant areas such as Microsoft Exchange, Office 365, Windows Server, and Linux.
- Excellent communication and teamwork skills.
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IT Support Specialist
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Senior IT Infrastructure Specialist
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IT Support Specialist
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