IT Support Specialist

7 days ago


Austin, Texas, United States GCS Technologies Full time
Job Summary
Sought after is a highly skilled Senior Technical Support Analyst to join GCS Technologies. This key role requires a technical expert with extensive knowledge of Microsoft Exchange, Office 365, Windows Server, MacOS, Linux, common desktop applications, VOIP solutions, and virtualization technologies. As a Senior Technical Support Analyst, you will be responsible for providing top-notch remote and on-site technical support to customers, tracking time, and maintaining accurate troubleshooting notes. Strong communication skills are essential for this role, as you will work closely with the team to resolve customer issues efficiently.

Key Responsibilities:
  • Microsoft Azure and Office 365 Administration.
  • Provide remote technical support to customers calling for various technical issues.
  • Provide on-site technical support to customers as needed.
  • Track time and provide troubleshooting notes as you work.
Compensation:The estimated annual salary for this position is $70,000 - $90,000 depending on experience and qualifications. The company offers flexible paid time off, medical/dental/vision insurance, life and AD&D insurance, and 75% to 100% work-from-home options.

Requirements:
  • A minimum of 5 years of experience in a help desk or network support position.
  • Strong certification in relevant areas such as Microsoft Exchange, Office 365, Windows Server, and Linux.
  • Excellent communication and teamwork skills.


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