IT Support Specialist

4 days ago


Austin, Texas, United States The Texas Division of Emergency Management (TDEM) Full time
Job Title: IT Support Specialist

The Texas Division of Emergency Management (TDEM) is a state agency responsible for coordinating emergency response efforts. We are seeking an experienced IT Support Specialist to join our team.

This role will provide comprehensive end-user support and solutions for technology issues related to hardware, software, network connectivity, and application support across all PC, laptop, and desk phone technologies. The successful candidate will serve as a resource for Technology Services to all TDEM and external customers, demonstrating outstanding customer service and communication skills while focusing on resolving issues in a timely and professional manner.

The salary for this position is estimated at $62,482.50 per year, based on the job description and location. The selected candidate must be able to work independently and take initiative with little to no guidance, exercise poise, tact, diplomacy, and establish and maintain positive, working/professional relationships with internal/external customers.

Required Skills and Qualifications:
  • Excellent customer service skills
  • Knowledge of IT customer support during incidents, emergency activation, and deployment
  • Basic knowledge of MS Office and Windows Operating Systems
  • Understands routine business conversations and is able to communicate with few errors
Benefits:
  • Comprehensive benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
Additional Requirements:
  • Must successfully complete IS-100, IS-200, IS-700, and IS-800 within twelve (12) months of employment

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