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Practice Manager

2 months ago

Lone Tree, Iowa, United States OnPoint Medical Group Full time
Job Summary

We are seeking an experienced Practice Manager to lead our administrative and practice operations at OnPoint Medical Group. As a key member of our team, you will be responsible for ensuring the effectiveness and efficiency of our operations, providing high-quality patient care, and maintaining a safe environment for patients and staff.

Key Responsibilities
  • Process Review and Improvement
    • Assess administrative and practice processes to identify areas for improvement and develop solutions to enhance practice operations.
    • Work with the management team to develop and implement new policies and procedures as needed.
    • Advise the practice on current trends, problems, and medical activities to inform policy-making.
    • Ensure compliance with regulatory agencies and accrediting bodies.
  • Site Visits
    • Regularly visit practice sites to ensure efficiency and effectiveness of operations and provide support and feedback.
    • Maintain a record of visits, notes, action items, and follow-up items for tracking purposes and performance measures.
  • Communication
    • Communicate effectively with all employees on all levels, providing timely and professional information.
    • Coordinate staff meetings at each site to communicate identified issues and concerns and participate in solutions.
    • Communicate new policies or items of interest that affect staff ability to care for patients.
    • Investigate patient complaints and report to physicians as necessary.
  • Staffing
    • Work with personnel to develop staffing and schedules at each location.
    • Assist with creating monthly schedules using creative staffing techniques and incorporating patient volumes with practice coverage needs.
    • Monitor patient flow through practice in conjunction with staff.
    • Coordinate with human resources recruiting needs and schedule interviews and coordinate hiring of new personnel.
  • Business / Financial Responsibility
    • Oversee the business and financial affairs of the practice and fiscal management in conjunction with the practice accounting department.
    • Review daily, weekly, and monthly reports to monitor collections, outstanding balances, outbound calls, patient visits, and other assigned reports.
    • Use data to manage the business.
    • Monitor and report on supply usage to ensure optimal practices are in place.
  • Patient / Payer / Health Organization Liaison
    • Manage patient complaints effectively, balancing excellent customer service with financially prudent resolutions.
    • Serve as liaison and channel of communication between hospitals, regulatory bodies, and vendors.
  • Management Responsibilities
    • Manage direct reports and team members, providing leadership, motivation, development, and discipline to promote quality performance and achievement of financial and quality objectives.
    • Resolve medical-administrative problems and maintain effective communication with staff to ensure high employee morale and a professional, healthful practice atmosphere.
    • Enter, modify, fix, and submit employee timesheets every other week for payroll for staff and providers.
    • Monitor overtime and time off requests to achieve financial goals and minimize excess and waste.
  • Meetings
    • Coordinate and attend standard meetings for OnPoint Medical Group.
  • Facilities Management and Purchasing
    • Responsible for managing the overall facilities management and purchasing activities of the practice.
  • Marketing & Public Relations
    • Attend identified marketing/public relations functions and coordinate special projects as delegated by OnPoint Medical Group administration.
    • Coordinate staffing as appropriate.
  • Qualifications
    • Associates Degree in a related field or equivalent work experience.
    • 2-5 years of managerial/supervisory experience with progressive responsibility.
    • Demonstrate the ability to maintain good interpersonal relationships with co-workers and health team members.