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Service Operations Specialist

2 months ago

Charleston, West Virginia, United States Guardian Fueling Technologies Full time
Special bonus of up to $2500 for Passport Certified Technicians in the Charleston area

Summary/Objective

The Service Operations Specialist is tasked with diagnosing electro-mechanical issues, executing installations, and conducting both unscheduled repairs and routine maintenance on equipment, tailored to customer requirements; all while ensuring complete customer satisfaction through courteous and professional interactions.

Key Responsibilities:
  • Skillfully assesses problem scenarios related to customer equipment malfunctions and advises customers on necessary corrective actions.
  • Demonstrates a professional attitude and fosters positive relationships between the organization and clients by delivering exceptional customer service.
  • Observes, evaluates, and determines the appropriate corrective measures for servicing and repairing customer equipment.
  • Conducts essential repairs to rectify identified issues in a professional and efficient manner.
  • Performs scheduled maintenance on equipment for contracted clients in accordance with company policies and procedures.
  • Adheres to safety regulations and ensures proper disposal of hazardous waste.
  • Manages work orders with Dispatch, provides detailed service repair narratives (both written and verbal) for customers, and submits documentation for time worked and repairs completed in an organized, accurate, and timely fashion.
  • Ensures accountability for 100% of paid time.
  • Maintains inventory of parts and supplies in the service vehicle.
  • Keeps the service vehicle clean, organized, and free of hazards both inside and out.
  • Ensures regular maintenance is performed on the service vehicle (e.g., oil changes, tire rotations) and that necessary repairs are completed.
  • Executes factory-authorized modifications as per specifications.
  • Responsible for maintaining personal tools essential for performing the job effectively and safely.
  • Follows customer safety and housekeeping protocols while conducting repairs on-site.
  • Undertakes related duties as assigned or as circumstances require.
  • Must obtain and maintain a DOT Medical Card.
Competencies:
  • Attention to Detail.
  • Technical Proficiency.
  • Financial Acumen.
  • Personal Effectiveness/Credibility.
Supervisory Responsibility:

This role does not have direct supervisory responsibilities.

Training Requirements:
  • General Safety.
  • Lock-out Tag-out.
  • HAZMAT.
  • Electrostatic Discharge Awareness.
  • Foreign Object Damage Awareness.
  • Quality System Awareness.
Required Education and Experience:
  • A minimum of a high school diploma/GED and/or one to three years of mechanical and electrical experience in a similar environment or equivalent vocational education.
  • Strong interpersonal skills and verbal communication are essential.
  • Ability to read schematics and manuals.
  • Knowledge of mechanical and electrical systems.
  • Proficient in delivering excellent customer relations through courteous and considerate communication.
  • Ability to maintain a professional demeanor and develop strong customer relationships.
  • Effective communication skills (both written and verbal) with all organizational levels internally and externally.
  • Ability to interpret schematics and comprehend necessary service and training manuals.
  • Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
  • Ability to understand and follow verbal and/or demonstrated instructions.
  • Ability to stay informed about industry innovations and product availability to make informed recommendations based on customer needs.
  • Ability to safely operate personal hand tools.
  • Ability to utilize available support resources within the company and recognize when it is appropriate to do so.
  • Other knowledge, skills, and abilities as necessary for additional assigned duties.
  • Must obtain and maintain a DOT Medical Card.
Additional Eligibility Qualifications:

Experience or certifications in one or more of the following:
  • Gilbarco Dispenser
  • Gasboy Fleet
  • Passport
  • Veeder Root
  • Verifone
  • Fuel Master
Insurability Requirement:

Must possess a valid driver's license and maintain a clean driving record.

Work Environment:

While performing the duties of this position, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibrations. The employee may occasionally encounter extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. The position regularly involves working near moving mechanical parts and in outdoor conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Personal Protective Equipment:

Safety glasses and hard hats are required while performing certain tasks.

Position Type/Expected Hours of Work:

This is a full-time position, with hours of work typically being Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

Travel:
  • Local travel is expected for this position.
  • Must obtain and maintain a DOT Medical Card.
Guardian Fueling Technologies is a Drug-Free Workplace

We offer excellent benefits including 401K Match, Paid Holidays, Paid Vacation, and more.