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Front Desk Ambassador

2 months ago

Napa California, United States Carneros Resort and Spa Full time
Job Summary

As a Front Desk Agent at Carneros Resort and Spa, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management, using clear and concise language to ensure seamless communication.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure a cohesive and efficient operation.
  • Technology: Utilize the hotel's property management system and other software to manage guest reservations, check-in/check-out, and other front desk functions.
  • Guest Services: Provide guests with information and assistance regarding hotel services, amenities, and local attractions.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work effectively in a fast-paced environment, and a positive and upbeat personality.
  • Certifications: Basic arithmetic functions, ability to read, comprehend, and write simple instructions, and operational knowledge of Microsoft Office suite.
Benefits
  • Competitive Pay: $16.00-$21.52 per hour, depending on experience.
  • Medical, Dental, and Vision Coverage: Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) Retirement Plan: Employer-matched 401(k) retirement plan.
  • Employee Assistance Program: Access to an employee assistance program for mental health and wellness support.