Service Ambassador

2 months ago


Baltimore, Maryland, United States Friendly's (Br Foods & 3 Scoops Hospitality) Full time
Job Summary

We are seeking a highly motivated and detail-oriented Service Assistant to join our team at Friendly's (Br Foods & 3 Scoops Hospitality). As a Service Assistant, you will play a critical role in ensuring that our guests have a memorable dining experience.

Key Responsibilities
  • Maintain a Clean and Safe Environment
    • Ensure that all areas of the restaurant, including the dining room, kitchen, and restrooms, are clean and well-maintained.
    • Report any maintenance or repair issues to management promptly.
  • Provide Exceptional Guest Service
    • Anticipate and meet the needs of our guests, ensuring that they have a positive experience.
    • Engage with guests, respond to their needs, and resolve any issues promptly.
  • Support the Kitchen and Service Teams
    • Assist with expediting food and beverages to ensure timely delivery to guests.
    • Help to maintain a smooth and efficient service flow.
  • Participate in Team Efforts
    • Collaborate with other team members to achieve common goals and objectives.
    • Contribute to a positive and respectful team culture.
Requirements
  • Communication and Teamwork
    • Excellent communication and interpersonal skills.
    • Ability to work effectively in a team environment.
  • Attention to Detail
    • High level of attention to detail and ability to multitask.
    • Ability to maintain a clean and organized workspace.
  • Adaptability and Flexibility
    • Ability to adapt to changing situations and priorities.
    • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Preferred Qualifications
  • Education and Experience
    • High school diploma or equivalent preferred.
    • Previous experience in the food service industry an asset.
  • Physical Demands
    • Ability to stand and walk for extended periods.
    • Ability to lift up to 25 pounds.


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