Sales Associate

2 months ago


Baltimore, Maryland, United States Madewell Full time
About the Role

We are seeking a highly motivated and fashion-forward Sales Associate to join our team at Madewell. As a Sales Associate, you will be the face of our brand, providing exceptional customer service and creating a welcoming environment for our customers.

Key Responsibilities
  • Drive Sales and Service Excellence: Exceed sales and service expectations by providing personalized recommendations and ensuring a seamless customer experience.
  • Product Knowledge and Training: Complete training programs, utilize product knowledge tools, and participate in fit sessions to stay up-to-date on our latest products and trends.
  • Store Tasks and Maintenance: Assist with store tasks, such as visual merchandising and inventory management, to ensure our customers see us at our best.
  • Feedback and Insights: Share feedback, insights, and ideas with our management team to help drive business growth and improve customer satisfaction.
  • Brand Ambassador: Act as a brand ambassador, embodying our values and promoting a positive and inclusive work environment.
Requirements
  • Customer Service Skills: Provide exceptional customer service, creating a welcoming and inclusive environment for all customers.
  • Product Knowledge: Stay up-to-date on our latest products and trends, utilizing product knowledge tools and participating in fit sessions.
  • Teamwork and Communication: Collaborate with colleagues and management to drive business growth and improve customer satisfaction.
  • Flexibility and Adaptability: Be flexible and adaptable, willing to work a variety of shifts, including nights, weekends, and holidays.
  • Physical Demands: Meet the physical demands of the role, including bending, reaching, stretching, lifting, carrying, and moving at least 40 pounds.
Perks and Benefits
  • Competitive Pay and Bonus Programs: Earn competitive base pay and participate in bonus programs to drive sales and service excellence.
  • Flexible Scheduling: Enjoy flexible scheduling, including days and hours that fit your needs.
  • Merchandise Discounts: Receive amazing merchandise discounts, allowing you to stay on-trend and enjoy our latest products.
  • Personal and Professional Development: Participate in training programs and development opportunities to enhance your skills and career growth.
  • Giving Back: Join our volunteer program, participate in disaster relief funds, and contribute to charitable matching donations.
  • Comprehensive Benefits: Enjoy comprehensive benefits, including medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, and commuter benefits.
  • Time Away: Take advantage of paid time off, holidays, parental leave, disability leave, and bereavement leave.
  • 401(k) Plan: Participate in our 401(k) plan with company matching contributions.


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