Customer Experience Representative

4 days ago


Pensacola, Florida, United States Quality Roofing, Inc. Full time
About the Role

This position is ideal for individuals who thrive in fast-paced environments and have excellent communication and problem-solving skills. As a Customer Service Representative, you will be responsible for ensuring seamless interactions between customers and our company, addressing their queries, and resolving issues efficiently.

Key Responsibilities
  • Manage incoming calls, respond to customer inquiries, and resolve issues promptly and professionally.
  • Collaborate with various internal departments to ensure effective job tracking and coordination.
  • Review jobs for accuracy, initiate contact with customers, and facilitate smooth job completion.
  • Monitor quality control processes, identify areas for improvement, and implement changes as necessary.
What We Offer
  • A competitive salary range of $45,000 - $55,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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