Assistant Facility Manager, Valet Operations

4 days ago


Fort Lauderdale, Florida, United States SP+ Full time
Job Summary

We are seeking a highly skilled and experienced Facility Manager, Parking Operations to join our team at SP+. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our valet services, providing exceptional customer service, and maintaining a high level of professionalism in all interactions.

Key Responsibilities
  • Customer Service: Provide timely and exceptional service to our guests, including assisting with vehicle parking and retrieval, answering questions, and resolving any issues that may arise.
  • Staff Management: Create and manage staffing schedules to ensure adequate coverage during peak periods, train and coach team members to ensure they meet our high standards, and make recommendations for improvements to our operations.
  • Operations Management: Ensure compliance with our standard operating procedures, maintain a clean and safe environment, and identify opportunities for process improvements.
  • Reporting and Administration: Prepare and process daily paperwork, review damage claims, and maintain accurate records of vehicle movements and customer interactions.
Requirements
  • Education and Experience: High school graduate with a minimum of six months of valet experience preferred.
  • Availability: Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Licenses and Certifications: Valid state-issued driver's license with a clean driving record.
  • Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer
  • Competitive Compensation: Competitive wages and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development through our internal training program.
  • Work-Life Balance: Flexible scheduling to ensure a healthy work-life balance.


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