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IT Systems Support Specialist

2 months ago

Springfield, Virginia, United States General Dynamics Information Technology Full time

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Suitability:

Public Trust/Other Required:
None

Job Family:
Systems Administration

Job Qualifications:

Skills:
Hardware Installations, IT Hardware, Workstation Hardware

Certifications:
Comp TIA Security - CompTIA


Experience:
3 + years of related experience

US Citizenship Required:
Yes

Job Description:
Transform technology into opportunity as an IT Systems Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you will be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As an IT Systems Support Specialist, you will help ensure today is secure and tomorrow is smarter.

Your responsibilities will include providing installation, maintenance, and troubleshooting support for information systems applications and related peripheral hardware.

Support for Unix and Windows hardware will involve troubleshooting and diagnosing internal inquiries and work requests related to the maintenance of personal computers and associated systems.

Install and upgrade computers, printers, scanners, phones, and other essential hardware.
Deliver troubleshooting support, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential, and Support)
Reseat cards, reboot hardware, replace hardware components, and replace cabling.
Re-image or reload software to approved baseline standards, run diagnostics to repair storage disks or corrupted files.
Customer service oriented with the ability to explain technical terms in a user-friendly manner, and work with clients to properly diagnose system issues and recommend solutions.

Provide situational awareness to operations:
Technicians on incident troubleshooting actions, coordination, and resolution status.

Communicate incident ticket:
Change request updates with managers, team members, service providers, customers, and stakeholders.

Update incident:
Change documentation, configuration management database (CMDB), knowledge articles, training resources, and other documentation.
Conduct back-end device configuration, manage security settings, and protocols.
Coordinate deployment of deliverables and products.
Participate in the administration of multiple critical network systems.
Must be able to track project studies, plans, action items, etc.
Maintain current knowledge of relevant technologies as assigned.
Participate in special projects as required.

WHAT YOU'LL NEED TO SUCCEED:

  • Education: AA/AS, or the equivalent combination of education, technical certifications or training, or work experience.
  • Required


Experience:
3+ years of related experience
Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices.
Must possess appropriate and current DoD Information Assurance (IA)

Certification to be considered for employment:
CompTIA Security+ CE is the minimum certification.
As part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them.

Please be aware that because of these critical duties, you will be subject to additional IT system monitoring and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures.

Privileged Users are subject to a zero-tolerance policy for security violations.

  • Security Clearance Level: TS/SCI with Polygraph
  • Location: On Customer Site
  • US Citizenship Required

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays.
The likely hourly rate for this position is between $42.57. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside of this range.


Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:


Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT.

A global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S.

government, defense, and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.


We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.