Banking Associate
24 hours ago
We are seeking a highly motivated and customer-focused Personal Banker to join our team at Umpqua Bank. As a Personal Banker, you will be responsible for delivering exceptional customer experiences, building relationships, and providing personalized banking services to clients.
About Umpqua BankHeadquartered in the Pacific Northwest, Umpqua Bank is a leading western-based regional bank with over $50B in assets under management. We are committed to employing, engaging, and developing a diverse workforce.
Key Responsibilities- Provide excellent customer service by identifying and offering products and services that meet the needs of our clients.
- Develop relationships by consulting with customers and delivering personalized banking solutions that exceed their expectations.
- Deliver detailed clerical support for deposit and consumer loan accounts, business accounts, collections, and wires.
- Back up Client Service Specialists and stay current on products and procedures to ensure seamless service delivery.
- Resolve customer issues and requests, and demonstrate proficiency with basic business, consumer, and trust entities.
- Learn consumer lending and begin to mentor other team members about products, services, and business partners.
- Assist with operational duties and tasks, and support the branch goal of identifying and referring bank products and services.
- High school diploma or equivalent required.
- Knowledge of products and services offered, and ability to follow Standard Operating Procedures.
- Cash handling, balancing, and calculating skills, and ability to complete multiple customer requests in a timely fashion.
- Supports the branch goal of identifying and referring bank products and services, and is focused on learning to expand customer relationships.
- Familiar with state laws regarding products and services, and ability to become NMLS certified.
- Prior Client Service Specialist or banking experience preferred, and bilingual skills a plus.
Full-time, fully onsite position with a competitive total rewards package, including base wages and comprehensive benefits. Competitive pay range: $23.50. Performance-based incentive compensation possible. Comprehensive healthcare coverage, 401(k)-retirement savings plan, and other benefits.
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