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Site Reliability Engineer
2 months ago
We are seeking an experienced Site Reliability Engineer to join our Cloud Infrastructure team at RingCentral. As a Site Reliability Engineer, you will play a critical role in ensuring the reliability, performance, and availability of our cloud-based services.
Key Responsibilities- Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.
- Define, propose, and drive efforts to continually improve monitoring, troubleshooting, and self-healing for our services.
- Design and implement redundancy, failover mechanisms, and load-balancing strategies to ensure system reliability.
- Conduct risk assessments and identify potential points of failure in the infrastructure and propose solutions to fix it.
- Respond to incidents and outages, and take actions to mitigate them.
- Be on top of capacity requirements in a growing environment.
- Actively work with various teams' codebases to extend observability and improve uptime.
- Represent the team in global incidents resolution, and participate in on-call rotation.
- Proven experience as an SRE or similar role of 6+ years.
- Problem-solving and troubleshooting skills.
- Linux in-depth knowledge.
- Knowledge of one of the programming languages (Python, JavaScript, Go, Java).
- Experience with cloud platforms (AWS, Azure, GCP).
- Knowledge of one or more of the configuration management tools (Ansible, Terraform).
- Ability to work in a diverse multicultural environment, communicating with globally distributed teams.
- Team player with self-start ability and strong drive to dig deeply and solve problems.
- Fluent in spoken and written English.
- B.S in Computer Engineering, Computer Science, or equivalent experience with 4+ years of related experience.
- Proven experience with influencing the software engineering of cloud/SaaS services.
- Familiarity with AI, LLM, and various related technologies.
- Deep understanding of the DevOps Lifecycle and application of it within organizations.
RingCentral is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. We empower modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.
What We Offer- Comprehensive medical, dental, vision, disability, life insurance.
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
- 401K match and ESPP.
- Paid time off and paid sick leave.
- Wellness programs including 1:1 coaching and meditation guidance.
- Paid parental and pregnancy leave and new parent gift boxes.
- Family-forming benefits (IVF, Preservation, Adoption etc.).
- Emergency backup care (Child/Adult/Pets).
- Pet insurance and Pet Telehealth.
- Employee Assistance Program (EAP) with counseling sessions available 24/7.
- Free legal services that provide legal advice, document creation and estate planning.
- Employee bonus referral program.
- Student loan refinancing assistance.
- Employee perks and discounts program.
