Senior Site Reliability Engineer

5 days ago

Denver, Colorado, United States Vertafore Full time
Job Title: Senior Site Reliability Engineer

We are seeking a highly skilled Senior Site Reliability Engineer to join our team at Vertafore. As a key member of our engineering team, you will be responsible for ensuring the high availability and stability of our Vertafore products.

Key Responsibilities:
  • Subject Matter Expert on how the applications work, its underlying architecture, and data relationships.
  • Address support escalations from Customer Support, Global Command Center, and other SaaS Operation teams.
  • Debug and correct application configurations, codes, database queries, and data to restore an incident.
  • Own root cause analysis.
  • Review and implement solution with assurance that permanent resolution is in place.
  • Primary resource to resolve complex incident or problem.
  • Automate processes and develop product/team performance metrics dashboard.
  • Continuous recommend/implement solutions to improve processes and team productivity.
Requirements:
  • Minimum of three years in software development using C#, Angular, JSON, or other relevant programming languages.
  • Basic system administration skills. Able to navigate on both Windows and Linux servers.
  • Must have great understanding with web engines such as IIS, tomcat or equivalent technology.
  • Experience in writing database queries/stored procedures on SQL Server or equivalent database platforms.
  • Continuous practicing of software engineering best practices that include Agile methodology.
  • A great problem solver by using reverse engineering discipline. Ability to simplify complex issues.
  • Great understanding with data centers and cloud infrastructure.
  • Experience supporting products in AWS highly desired.
  • Fast learner and not afraid of dealing with the unknown. Comfortable to work in a fast tempo environment.
  • Great sense of urgency. Ability to meet deadlines.
  • Great interpersonal and communication skills.
  • Able to comply with processes and procedures.
  • Able to maintain professional composure in any situations.
Qualifications:
  • BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.
  • Minimum of two years as a mid-level Software Engineer with application support background.
Additional Requirements:
  • Travel required up to 10% of the time.
  • Located and working from an office location.
  • Occasional lifting and/or moving up to 10 pounds.
  • Frequent repetitive hand and arm movements required to operate a computer.
  • Specific vision abilities required by this job include close vision (working on a computer, etc.).
  • Frequent sitting and/or standing.

Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding.

There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

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