Pharmacy Customer Service Representative

4 weeks ago

Lake Zurich, United States Walgreens Full time

Job Summary:

As a Pharmacy Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. You will engage customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.

Key Responsibilities:

  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • Assists the pharmacist, under direct supervision, in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
  • Engages customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
  • Provides customers with courteous, friendly, fast, and efficient service, recommending items for sale and taking customer to OTC aisle when possible to assist in locating products.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records, checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
  • Assists pharmacists in scheduling and maintaining work flow, reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
  • Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians, processes manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals, maintains knowledge of Company asset protection techniques, and files claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs.
  • Ensures compliance with state and local laws regarding regulated products, constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise, completes resets and revisions as directed.
  • Assists with separation of food items and product placement as specified by policies/procedures, for consumable items assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment, provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities, monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store, assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures, maintains respectful relationships with coworkers, completes special assignments and other tasks as assigned.
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration, attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.

Requirements:

  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills to fill prescriptions accurately, including counting, measuring and weighing medications.
  • Prefer good computer skills.
  • Prefer the knowledge of store inventory control.
  • Prefer PTCB certification.

  • Customer Service Representative

    4 weeks ago

    Lake Zurich, Illinois, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer experiences and providing top-notch service to our customers. Your key responsibilities will include:Key Responsibilities:Model and deliver a distinctive and delightful customer...

  • Pharmacy Customer Service Representative

    1 month ago

    Crystal Lake, Illinois, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a Pharmacy Customer Service Associate, you will be responsible for delivering exceptional customer service, assisting with pharmacy operations, and maintaining a clean and organized store environment.Key...

  • Pharmacy Customer Service Representative

    4 weeks ago

    Lake Mary, Florida, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a Pharmacy Customer Service Associate, you will be responsible for providing exceptional customer service, assisting with pharmacy operations, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • Pharmacy Customer Service Representative

    4 weeks ago

    Salt Lake, Utah, United States Walgreens Full time

    Job Description:Deliver exceptional customer experiences by providing personalized support and assistance in our pharmacy department. As a Pharmacy Customer Service Associate, you will be responsible for registering sales, processing prescriptions, and engaging with customers to ensure a positive experience.Key Responsibilities:• Register sales on assigned...

  • Pharmacy Customer Service Representative

    4 weeks ago

    Lake Crystal, Minnesota, United States Walgreens Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a Pharmacy Customer Service Associate, you will be responsible for providing exceptional customer service, assisting with pharmacy operations, and maintaining a clean and organized store environment.Key...

  • Pharmacy Customer Service Representative

    4 weeks ago

    Lake City, Florida, United States Walgreens Full time

    Job Description:As a Pharmacy Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes greeting customers, offering assistance with products and services, and resolving customer issues in a courteous and efficient manner.Key Responsibilities:Registers sales on assigned...

  • Customer Service Representative

    4 weeks ago

    Lake Zurich, Illinois, United States Kroger Full time

    Job DescriptionAs a Customer Service Representative at Kroger, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our stores. Your primary responsibilities will include:Key ResponsibilitiesCustomer Service: Assist customers with their queries, resolve issues, and provide a positive shopping...

  • Pharmacy Technician

    4 weeks ago

    Lake Zurich, United States Walgreens Full time

    Job Description:We are seeking a highly skilled and detail-oriented Pharmacy Technician to join our team at Walgreens. As a Pharmacy Technician, you will play a critical role in ensuring the accuracy and efficiency of our pharmacy operations.Key Responsibilities:Assist pharmacists in the preparation and dispensing of medicationsProcess prescriptions and...

  • Pharmacy Technician

    4 weeks ago

    Lake Zurich, Illinois, United States Walgreens Full time

    Job DescriptionAt Walgreens, we are committed to providing exceptional patient care and service. As a Pharmacy Technician, you will play a vital role in our pharmacy team, assisting pharmacists in the preparation and dispensing of medications, as well as providing excellent customer service to our patients.Key ResponsibilitiesAssist pharmacists in the...

  • Pharmacy Technician

    4 weeks ago

    Lake Zurich, United States Walgreens Full time

    Job SummaryAs a Pharmacy Technician at Walgreens, you will play a vital role in providing exceptional patient care and supporting our pharmacy team. Your primary responsibilities will include assisting pharmacists with prescription filling, maintaining accurate records, and providing excellent customer service.Key Responsibilities Assist pharmacists with...

  • Pharmacy Assistant

    4 weeks ago

    Clear Lake, Iowa, United States Thrifty White Pharmacy Full time

    h3Job Summary/h3pWe are seeking a highly skilled Pharmacy Clerk to join our team at Thrifty White Pharmacy. As a Pharmacy Clerk, you will be responsible for providing excellent customer service by completing sales transactions in a friendly, accurate, and timely manner. You will also be responsible for maintaining clean and organized pharmacy work areas,...

  • Customer Service Representative

    1 month ago

    Lake Zurich, United States Walgreens Full time

    Job Description:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes greeting customers, offering assistance with products and services, and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide excellent customer service,...

  • Customer Service Representative

    4 weeks ago

    Lake Zurich, Illinois, United States Jewel-Osco Full time

    Key Responsibilities:Provide exceptional customer service and interact with valued customers in a friendly and approachable manner.Assist customers with their shopping needs, including bagging groceries, arranging flowers, and slicing cheese.Help fellow associates and contribute to a positive and supportive team environment.Be passionate about delivering...

  • Customer Service Representative

    4 weeks ago

    Lake Zurich, Illinois, United States Petco Full time

    Petco Job DescriptionKey Responsibilities:Provide exceptional customer service to all guests.Determine the needs of guests and share product knowledge to suggest the appropriate merchandise and services.Maintain familiarity with current store promotions and special services.Engage with customers regarding new product and services features and benefits.About...

  • Customer Service Associate

    4 weeks ago

    Lake Zurich, Illinois, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for:Providing exceptional customer service and support to our policyholdersAssisting with policy inquiries, changes, and...

  • Customer Service Representative

    4 weeks ago

    Lake Zurich, United States The UPS Store #1220 Full time

    Key Responsibilities:As a Customer Service Associate at The UPS Store #1220, you will be responsible for interacting with customers to provide a variety of services. This includes processing domestic shipments, following Amazon return procedures, and offering assistance with faxing and mail sorting. Additionally, you will be expected to lift packages up to...

  • Customer Service Representative

    4 weeks ago

    Lake Zurich, Illinois, United States Tracy's Cafe Full time

    Job OverviewWe are seeking a highly motivated and personable individual to join our team as a Guest Service Attendant at Tracy\u0027s Cafe.The ideal candidate will be able to work independently with limited direct supervision, think quickly on their feet, and uphold the standards of our brand by providing excellent customer service and maintaining a clean...

  • Customer Service Representative

    1 month ago

    Lake Zurich, United States Silver Oaks II Inc Full time

    Job OverviewWe are seeking a highly motivated and personable individual to join our team as a Guest Service Attendant.As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean store environment, and ensuring a fun and friendly experience for our guests.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    4 weeks ago

    Lake Zurich, Illinois, United States The UPS Store Full time

    Key Responsibilities:Process domestic shipments and handle Amazon returns according to established procedures.Provide assistance with faxing and sorting mail.Qualifications:Be friendly and willing to help customers.Ability to lift packages up to 40 lbs and stand for several hours at a time.About the Role:This role is ideal for individuals who enjoy...

  • Customer Service Representative

    4 weeks ago

    Lake Forest, California, United States JobRialto Full time

    Job Summary:JobRialto is seeking a skilled Customer Service Representative to provide exceptional support in a call center environment for a healthcare product provider. This role involves handling phone and email communications with internal and external customers, processing orders, and resolving inquiries. The position requires multitasking across...