Customer Care Coordinator- Philadelphia, PA

1 month ago

Philadelphia, Pennsylvania, United States Lifeway MH Full time
Unlock Your Potential as a Customer Care Coordinator

Lifeway Mobility is a leading provider of accessibility solutions, dedicated to enabling individuals with accessibility needs to live comfortably, independently, and safely in their own homes. As a Customer Care Coordinator, you will play a vital role in our mission by providing exceptional customer service and support.

Key Responsibilities:
  • Lead Outreach: Engage with potential customers through outbound calls, emails, and other communication methods.
  • Qualification: Evaluate leads to ensure they meet the criteria for our mobility solutions and gather essential information to facilitate the sales process.
  • Appointment Scheduling: Efficiently manage and organize appointments for the sales team, ensuring a seamless handover of qualified leads.
  • Communication Skills: Clearly and persuasively communicate the value proposition of mobility solutions to customers, overcoming objections and building interest.
  • Database Management: Keep accurate records of all interactions in our CRM system and update lead information as needed with accuracy.
  • Follow-up: Follow a systematic follow-up process to nurture leads and convert prospects into scheduled appointments.
  • Collaboration: Work closely with the sales team and local branch to provide them with relevant information about scheduled appointments and ensure a smooth transition.
Requirements:
  • At least two years proven experience in a similar role, preferably in a sales or business development environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.
  • Ability to work independently and as part of a collaborative team.
  • Goal-oriented mindset with a focus on achieving and exceeding targets.
  • High school diploma.
  • Ability to juggle phone calls and computer tasks.
What We Offer:
  • A comprehensive benefits package, including medical, dental, vision, 401k, employer-paid life and LTD insurance, and voluntary benefits.
  • Ongoing training and support through our Academy, which includes virtual and in-person training.
  • The opportunity to grow and develop your career within our organization.
  • Seven paid holidays and three weeks of PTO.

Lifeway Mobility is an Equal Opportunity Employer. Apply now to take the first step in your career journey with us.

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