Member Service Representative
3 days ago
About the Role
We are seeking a highly motivated and customer-focused Member Service Specialist to join our team at Idaho Central Credit Union. As a Member Service Specialist, you will be the first point of contact for our members, providing exceptional service and support to help them achieve their financial goals.
Responsibilities
- Provide courteous, accurate, and efficient service to members, ensuring their needs are met and exceeded.
- Offer general information about our Credit Union services and products, and refer members to relevant solutions.
- Learn and utilize various channels and systems to perform member transactions, ensuring seamless and secure interactions.
- Utilize resources to resolve member concerns on the first contact, demonstrating a commitment to excellence and member satisfaction.
- Inform your manager of member needs and preferences, ensuring that our services meet their evolving requirements.
- Demonstrate our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior and interactions.
Qualifications
- A High School Diploma or equivalent is required.
- Excellent communication and interpersonal skills are essential for success in this role.
- The ability to use a calculator and handle cash efficiently and accurately is necessary.
- The ability to learn and adapt to new systems and technologies is crucial.
- The ability to maintain confidentiality of Credit Union records is essential.
What We Offer
- Competitive pay and benefits package.
- Medical, dental, and vision insurance, with ICCU covering over 85% of the premium.
- Generous paid time off and 11 paid holidays.
- Matching 401K and pension plans.
- Tuition reimbursement and employee assistance program.
- Employee wellness program and paid group life and disability insurance.
- Award-winning culture and business discounts.
About Idaho Central Credit Union
Since 1940, our mission has been to help members achieve financial success. We are a talent-based organization, and we're looking for talented individuals to join our team. We're proud to be a top-performing credit union in the nation, and we're committed to providing exceptional service and support to our members.
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