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Digital Operations Manager

2 months ago

Westlake Village, California, United States Michael Sullivan & Assoc Full time
Job Title: Digital Platform Operations Specialist

Sullivan on Comp, a leading digital resource for California workers' compensation law, is seeking a highly skilled Digital Platform Operations Specialist to oversee and manage the operational, financial, and compliance functions of our platform.

Key Responsibilities:
  • Oversee data reporting and tracking, ensuring accurate and timely insights for decision-making.
  • Review and upgrade existing data tracking and reporting systems.
  • Develop a one-button account usage reporting system for sales representatives.
  • Create and maintain a dashboard with key performance indicators (KPIs) for leadership visibility.
  • Develop, write, and implement scripts or use tools to automate repetitive tasks, optimizing workflow efficiency.
  • Identify opportunities for process automation and lead hands-on implementation to reduce manual workload.
  • Collaborate with team members to integrate automation solutions into daily operations, providing training and support as needed.
  • Serve as a backup for customer service, learning the function thoroughly to provide support when needed.
  • Integrate AI resources as the first-tier response in customer service to enhance efficiency.
  • Consolidate and update internal help resources, ensuring they are current and accessible.
  • Investigate and advise on best practices in operations, data management, and security.
  • Oversee vendor applications submitted by Sullivan on Comp to its customers and manage accounts with external entities requiring approval.
  • Administer education provider status and compliance with CA State Bar, HRCI, SHRM, and CA WC Continuing Education requirements.
Requirements:
  • Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
  • At least 5-7 years of experience in operations management, with a strong background in finance, marketing, and compliance.
  • Proven experience in data management, reporting, and analysis.
  • Strong knowledge of IT security practices and compliance requirements.
  • Experience with marketing automation tools (e.g., HubSpot, Klenty) and customer engagement platforms (e.g., Intercom).
  • Excellent organizational and leadership skills, with the ability to manage multiple projects simultaneously.
  • Strong analytical skills, with the ability to translate data into actionable insights.
  • Exceptional communication skills, both written and verbal.