Senior Retail Operations Manager

3 weeks ago


Westlake Village, California, United States Squeezemassage Full time

About Squeezemassage
Squeezemassage is a revolutionary massage experience company, designed to transform the industry with our forward-thinking technology and dedication to team member experience. We foster an inclusive environment where everyone can shine bright, making it our company mission to be the best part of our guests' and team members' day.

Our Approach
We've developed a completely fresh approach to a better massage experience, with a focus on personalized services and a beautifully designed space. Our app-based booking and payment platform makes scheduling, paying, tipping, and rating easy and convenient for our guests.

The Perks
As a Squeezemassage General Manager, you'll enjoy a competitive salary with bonus potential, 1 free Mid Squeeze (50-minute massage) a month, and a revolutionary, feel-good culture with branded swag and points redeemable for gift cards. You'll also receive quarterly paid training, growth opportunities, and team-building offsites.

About You
We're looking for an experienced, business-savvy and people-oriented General Manager with 5-10 years working in high-volume retail service businesses. You'll prioritize over-the-top, first-class guest service and driving a bottom line, while creating a motivational environment where your team is passionate about delivering an amazing guest experience.

Your Responsibilities
As a Squeezemassage General Manager, you'll demonstrate and embody our five core values, foster meaningful relationships with your team and guests, and manage day-to-day shop operations. You'll also recruit, interview, onboard, and retain a best-in-class shop team, build and maintain staff schedules, and provide consistent, transparent feedback to your team.

Requirements
We're looking for someone with 5-10 years in retail, preferably hospitality or service-related experience, with advanced expertise in recruiting, onboarding, and developing a team. You'll need to be available to work Wednesday-Sunday weekly and have a proven track record in building consistent, recurring retail business and delivering an exceptional guest experience.



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