Customer Service Manager

2 weeks ago


Conway, South Carolina, United States Rebecca Gibson - State Farm Agent Full time
Job Overview

We are seeking a highly organized and efficient Customer Service Manager to join our team at Rebecca Gibson - State Farm Agent. As a key member of our agency, you will be responsible for establishing customer relationships, providing prompt and accurate customer service, and using a customer-focused approach to educate customers about insurance options.

Responsibilities
  • Develop and maintain strong customer relationships through regular communication and follow-up.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Use a needs-based review process to educate customers about insurance options and promote the development of our business.
  • Collaborate with our team to achieve mutually agreed upon marketing goals and expand our customer base.
Qualifications
  • Strong customer service skills and a dedication to delivering exceptional results.
  • Previous sales experience, preferably in an outside sales or inside sales role.
  • Able to obtain Property and Casualty License and Life/Health License.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits
  • Competitive salary and commission/bonus structure.
  • Paid time off, including vacation and personal/sick days.
  • Health benefits and profit sharing opportunities.
  • Opportunities for growth and advancement within our agency.


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