Custody and Resource Coordinator

3 days ago

Los Angeles, California, United States Lukos Full time
Custody and Resource Coordinator Job Description

Lukos is seeking a highly skilled Custody and Resource Coordinator to join our team in McFarland, CA. As a key member of our team, you will play a critical role in maintaining a safe and secure detention environment for non-citizens.

Job Summary

The Custody and Resource Coordinator will assist ERO Field Office and detention facility staff in addressing non-citizen requests and complaints related to non-officer or immigration case issues. You will also provide support and resources to non-citizens on issues such as victim support, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care.

Responsibilities
  • Assist with needs, requests, and complaints from the detained non-citizen population regarding non-officer or immigration case related issues.
  • Assist ERO officers with addressing non-citizen requests related to parent/child communication and/or child welfare involvement.
  • Facilitate on-site support of disability accommodations, including coordinating follow-up with detention facilities upon submission of a Disability Accommodation Notification to ERO Headquarters.
  • Assist ERO and detention facility staff as a resource to facilitate the compliance of applicable agency policies and detention standards.
  • Address ERO and detention facility staff questions or concerns about specific non-citizens, including available services.
  • Provide non-citizen referrals to appropriate ERO and detention facility staff for care and follow-up to prevent critical incidents and issues.
  • Support non-citizens with specialized needs or requiring heightened attention and conduct non-citizen wellness checks and follow-ups upon request by ERO Field Office and/or ERO HQ.
  • Meet with newly detained non-citizens during or after intake to answer questions, address concerns, provide brief orientation to the detention facility and CRC services.
  • Assist ERO Field Offices who run specialized housing units and programs or services that are designed to provide appropriate care to vulnerable populations.
  • Provide language interpretation for facility and ERO staff communicating with the detained non-citizen population.
  • Provide general support, as needed, to help maintain safety and security of the detention facility.
  • Assist ERO Field Office in removal planning for non-citizens with vulnerabilities and in general population by researching referrals and identifying needed resources in the non-citizen's home country and developing individualized Departure Plans.
  • Assist ERO Field Office in release planning for non-citizens with vulnerabilities and in general population by researching referrals and identifying needed resources in the U.S. Planning activities may include communicating with family members, securing resources such as medical/mental healthcare, and identifying housing options or placement in a shelter or hospital/institution.
  • Develop and maintain a national resource database of resources (in and outside of the United States) for CRC and ERO Officer use to facilitate the release and removal of non-citizens booked out of ICE custody.
Requirements
  • Knowledge of the case management process commensurate with training and education at a minimum at the bachelor's level.
  • Fluent in English and Spanish, written and oral.
  • Ability to work in a multi-cultural and multi-lingual environment.
  • Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the non-citizen understands.
  • Ability to adapt to sudden changes in schedules and flexibility in work requirements.
  • Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.
  • Ability to establish and maintain positive working relationships in a multidisciplinary environment.
  • Ability to navigate in an electronic work environment including electronic health records, web-based training and communications.
  • Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.
  • Be able to operate a Personal Computer (PC) with common/standard business software programs.
  • Experience in a detention/correctional or residential healthcare setting (preferred, not required).
  • Strong oral and written communication skills.
  • Ability to create and manage projects.
  • Excellent interpersonal skills.
  • Critical thinking skills.
  • Cultural competency.
  • Integrity and honesty.
  • The Department of Homeland Security's Personnel Security Unit (PSU) must render an Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial, and between, subsequent background investigations to meet the requirements of this position.
  • Must be a U.S. citizen.
Physical Demands/Duty Hours/On-Call Requirements
  • Must perform the duties in a stressful and often austere environment without physical limitations.
  • Must be capable of standing on hard services (cement floors) for long periods of time.
  • This full-time position requires availability to work Monday - Friday day shift, specific hours determined by the ERO HQ and the Field Office.
Travel Requirement
  • Workday travel and/or overnight travel may be required to perform some of the assigned duties, especially during surge support in designated ICE locations during crisis situations, Travel is reimbursed.
Education & Certification

Bachelor's degree in Social work, Psychology, or an equivalent degree. Master's degree or an equivalent advanced degree preferred but not required. Maintains current certification in either the American Heart Association Basic Life Support Course (BLS) or the American Red Cross CPR/BLS Course. As per CDC guidelines - candidates must provide proof of a negative TB skin test, as well immunization from the following diseases: Hepatitis B, MMR, Varicella and Influenza.

Work Location: McFarland, CA

About Lukos: Lukos delivers professional services to the Department of Defense. Lukos has been one of the most successful and most diversified support companies for US Special Operations Command and its components for over a decade. Since our founding, we have grown to support all military services and multiple federal civilian agencies. About Our Name: Lukos is ancient Greek for wolf. The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle.

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