Home Care Staffing Coordinator

4 days ago

Brooklyn, New York, United States True Care Full time
Job Description

At True Care, we are committed to providing exceptional home healthcare services to our clients. As a Home Care Staffing Coordinator, you will play a vital role in coordinating caregiver placement and visit confirmations between our patients and their caregivers.

Key Responsibilities:

  • Strategically coordinate placement of services between clients and caregivers
  • Maintain a caseload of 80-90 patients and ensure they receive the best homecare service
  • Participate in departmental trainings and assist the Team Lead with coverage
  • Communicate openly with staff regarding scheduling, availability, and larger scale issues
  • Verify caregivers' attendance and prioritize staffing cases for no-shows, call-outs, or missed visits
  • Handle incoming calls, emails, or faxes from physicians, contracts, or clients requesting report status and/or information
  • Communicate with patients and their families regarding appointment scheduling, physician plan of care, and appointment changes
  • Maintain and document communication with all caregivers; coordinate their schedules and maintain a schedule of all services per month
  • Verify billed services against requested services
  • Maintain patient confidentiality and privacy with dignity and respect
  • Participate in patient case conferences, in-service programs, exit interviews for caregivers, and orientation

Requirements:

  • High School diploma/ GED equivalent
  • Must be bilingual in Spanish
  • Knowledge of HHA eXchange is highly preferred
  • Strong interpersonal and communication skills
  • Able to deal with difficult or sensitive situations in person or on the phone
  • Excellent customer service skills, with empathy and patience in working with the elderly population
  • Able to multitask and work in an extremely fast-paced environment
  • Ability to maintain a professional demeanor when handling issues

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

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