Service Delivery Manager
6 days ago
We are seeking a highly skilled and experienced Team Manager to lead our team responsible for delivering exceptional service experiences. The successful candidate will provide inspirational leadership, drive results, and ensure the team's daily execution of processes are done with the highest quality and attention to detail.
Key Responsibilities- Leadership and Team Management: Drive the execution of team objectives, service delivery, and expectations by planning, organizing, and directing team members.
- Strategic Planning: Participate in strategic planning to develop departmental operational plans to maximize the department's efficiency, productivity, and performance.
- Talent Development: Develop an internal talent pipeline, by setting team and individual goals, coaching for performance and individual growth and development.
- Process Improvement: Identify areas for improvement and drive operational excellence.
- Stakeholder Partnerships: Partner with stakeholders across the organization to drive larger initiatives and champion successful change implementation to create value.
- Service Standards: Ensure the team is following established processes; monitoring and maintaining service standards and compliance-based requirements.
- Mentorship: Mentor and support team members on complex cases.
- Problem-Solving: Collaborate with stakeholders to find effective solutions to service issues that get to the root cause of issues.
- Business Experience: 3 - 5 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations.
- Education: Bachelor's degree in a related field preferred.
- Availability: On-site presence is required.
- Leadership Skills: Demonstrated ability to influence and make connections between diverse sets of individuals.
- Customer Focus: Unwavering customer-focus with a keen appreciation for the needs and interests of our distribution partners and buying customers.
- Problem-Solving Skills: Excellent problem-solving skills and critical thinking; ability to anticipate challenges, get things done, break down barriers, identify and execute solutions that will achieve organizational goals.
- Communication Skills: Top-notch communication and interpersonal skills, with the ability to articulate complex concepts and influence stakeholders at all levels of the organization.
- Continuous Improvement: Commitment to continuous improvement.
- Discretion and Judgment: Exercises tact, discretion and good judgment while working under pressure to get things done quickly and effectively through others.
- Background Check: Ability to successfully pass a background check.
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