Hotel Front Office Supervisor
3 days ago
Join Our Team:
We're seeking an experienced Front Desk Operations Manager to join our dynamic team. As a key member of our front office leadership team, you'll play a critical role in delivering exceptional guest experiences and driving business results.
About the Role:
- Lead and manage a team of front desk agents, ensuring seamless check-ins, check-outs, and guest satisfaction
- Collaborate with the Front Office Manager to drive departmental goals and objectives
- Develop and implement strategies to improve guest satisfaction, loyalty, and retention
- Monitor and analyze key performance indicators (KPIs) to inform business decisions and optimize resources
- Stay up-to-date with industry trends, best practices, and regulatory requirements
Requirements and Qualifications:
- High school diploma or equivalent; 2+ years experience in hotel front office operations
- Bachelor's degree in Hospitality, Business Administration, or related field preferred
- Excellent communication, interpersonal, and leadership skills
- Able to work effectively in a fast-paced environment, adapting to changing priorities and deadlines
- Demonstrated problem-solving and conflict resolution skills
Compensation and Benefits:
We offer a competitive salary range of $80,000 - $111,000 annually, plus comprehensive benefits, including health insurance, 401(k) plan, and paid time off.
About Us:
MARriott International is an equal opportunity employer committed to diversity, equity, and inclusion. We believe in fostering a culture where everyone feels valued, respected, and empowered to grow.
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