Hotel Front Office Supervisor

3 days ago


Amiens, Hauts-de-France, United States Marriott International Inc Full time

Join Our Team:

We're seeking an experienced Front Desk Operations Manager to join our dynamic team. As a key member of our front office leadership team, you'll play a critical role in delivering exceptional guest experiences and driving business results.

About the Role:

  • Lead and manage a team of front desk agents, ensuring seamless check-ins, check-outs, and guest satisfaction
  • Collaborate with the Front Office Manager to drive departmental goals and objectives
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions and optimize resources
  • Stay up-to-date with industry trends, best practices, and regulatory requirements

Requirements and Qualifications:

  • High school diploma or equivalent; 2+ years experience in hotel front office operations
  • Bachelor's degree in Hospitality, Business Administration, or related field preferred
  • Excellent communication, interpersonal, and leadership skills
  • Able to work effectively in a fast-paced environment, adapting to changing priorities and deadlines
  • Demonstrated problem-solving and conflict resolution skills

Compensation and Benefits:

We offer a competitive salary range of $80,000 - $111,000 annually, plus comprehensive benefits, including health insurance, 401(k) plan, and paid time off.

About Us:

MARriott International is an equal opportunity employer committed to diversity, equity, and inclusion. We believe in fostering a culture where everyone feels valued, respected, and empowered to grow.



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