Hotel Guest Experience Specialist

3 weeks ago


Amiens, Hauts-de-France, United States Drury Hotels Company, LLC Full time
Job Title:

Hotel Guest Experience Specialist

About the Role:

We are seeking a skilled Hotel Guest Experience Specialist to join our team at Drury Hotels Company, LLC. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, ensuring their stays with us are memorable and enjoyable.

Key Responsibilities:
  • Welcome and greet guests upon arrival, addressing any questions or concerns they may have.
  • Assist guests with check-in and check-out processes, including room assignments and key distribution.
  • Provide information about hotel amenities, services, and local attractions.
  • Address guest complaints and resolve issues in a professional and courteous manner.
Requirements:
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • 1+ years of customer service experience in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Prompt and reliable attendance, with flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Compensation:

The estimated salary for this role is $40,000 - $55,000 per year, depending on experience and qualifications.

Benefits:

Drury Hotels offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



  • Amiens, Hauts-de-France, United States Drury Hotels Company, LLC Full time

    Job Overview: We are seeking a Guest Experience Specialist to join our team at Drury Hotels Company, LLC. The successful candidate will be responsible for delivering exceptional guest experiences and ensuring that all guests feel welcome and valued during their stay.Key Responsibilities:• Provide exceptional customer service to all guests, responding...


  • Amiens, Hauts-de-France, United States The Benson Hotel & Faculty Club Full time

    At The Benson Hotel & Faculty Club, we're committed to creating an environment where every member can grow and succeed. This role plays a key part in achieving our mission by providing exceptional customer service and contributing to a positive guest experience.About UsAs an equal opportunity employer, we're dedicated to providing employment opportunities...


  • Amiens, Hauts-de-France, United States Towne Park Full time

    **Essential Responsibilities**As a Bell Attendant at Towne Park, your main responsibilities will include:Managing the flow of guests, luggage, and personal items to and from their rooms, ensuring that all interactions are friendly and efficient.Ensuring that guests are familiar with our hotel's amenities, services, and local attractions, and providing...


  • Amiens, Hauts-de-France, United States Ulta Beauty Full time

    We're seeking a skilled and enthusiastic Beauty Advisor to join our team at Ulta Beauty! In this role, you will have the opportunity to develop your knowledge of beauty products and techniques while providing exceptional service to our guests.Job Summary:Deliver an outstanding guest experience by providing personalized recommendations and supportDevelop and...

  • Guest Service Liaison

    3 weeks ago


    Amiens, Hauts-de-France, United States Drury Hotels Company, LLC Full time

    At Drury Hotels Company, LLC, we're seeking a highly skilled Guest Service Liaison to serve as the face of our hotel. With a focus on delivering exceptional experiences for our diverse team members and guests, you'll be the key to ensuring a positive atmosphere throughout our establishment.We offer a competitive salary of $45,000 - $55,000 per year,...


  • Amiens, Hauts-de-France, United States Smashburger Full time

    Ambassador of Smashing Good TimesJoin us in creating unforgettable experiences for our guests! As a Guest Service Expert / Cashier, you will be responsible for delivering exceptional service, ensuring every guest leaves with a smile on their face and a taste of our signature SMASHING sides.Your Key Responsibilities:Create a welcoming atmosphere and ensure...


  • Amiens, Hauts-de-France, United States Hyatt Place Denver Airport Full time

    About the RoleWe are seeking a highly motivated and organized Guest Services Coordinator to join our front desk team at Hyatt Place Denver Airport.ResponsibilitiesAct as the primary point of contact for guests, responding to inquiries, resolving issues, and providing exceptional service.Coordinate with the Front Desk Manager to ensure seamless execution of...


  • Amiens, Hauts-de-France, United States Smashburger Full time

    About the Job">We are seeking a skilled Guest Service Expert to join our team at Smashburger. As a Guest Service Expert, you will be responsible for ensuring that every guest receives Gold Standard service, which includes being knowledgeable of all menu items and making suggestions and answering questions, processing POS transactions accurately,...


  • Amiens, Hauts-de-France, United States Marriott International Inc Full time

    About the RoleWe are seeking a highly skilled Guest Experience Expert to join our team at Gaylord Rockies Resort & Convention Center. As a key member of our staff, you will be responsible for delivering exceptional service to our guests, ensuring their stay is comfortable and enjoyable.ResponsibilitiesProvide exceptional service to guests, ensuring their...


  • Amiens, Hauts-de-France, United States Marriott International Inc Full time

    We're seeking a highly motivated and customer-focused individual to join our team as a Guest Service Expert. In this role, you'll have the opportunity to make a real difference in the lives of our guests by providing exceptional service and support throughout their stay.Our Guest Service Experts are the face of our company, and it's essential that they...


  • Amiens, Hauts-de-France, United States Hyatt Place Denver Airport Full time

    OverviewThe Hotel Reception Supervisor is a key member of the front desk team, responsible for providing exceptional service to guests and ensuring smooth daily operations.Key AccountabilitiesProvide timely and professional assistance to guests, responding to inquiries and resolving issues promptly.Collaborate with the Front Desk Manager to develop and...

  • Hotel Night Auditor

    4 days ago


    Amiens, Hauts-de-France, United States Aimbridge Hospitality Full time

    About the RoleWe are seeking a skilled and detail-oriented individual to join our team as a Hotel Night Auditor. In this role, you will be responsible for ensuring the accuracy of daily transactions and preparing financial reports for management review.Key Responsibilities:Welcome guests during the overnight shift, assist with check-ins, reservations, and...

  • Hotel Ambassador

    3 weeks ago


    Amiens, Hauts-de-France, United States Broomfield Hilton Garden Inn Full time

    About This Role:">Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a fast-paced environment where no two days are ever the same? As a Guest Service Agent at Dayton Residence Inn by Marriott, you will be the face of our hotel, greeting and registering guests, handling cash transactions, and ensuring a...


  • Amiens, Hauts-de-France, United States The Benson Hotel & Faculty Club Full time

    **The Role**Night Auditor: A Key Position in Hospitality FinanceWe are seeking a highly motivated Night Auditor to join our finance team at The Benson Hotel & Faculty Club. This is an exciting opportunity to work in a dynamic environment, where you will play a critical role in ensuring accurate financial reporting and maximizing hotel revenue.In this role,...


  • Amiens, Hauts-de-France, United States Smashburger Full time

    Take the First Step Towards a Successful Career at SmashburgerAt Smashburger, we pride ourselves on delivering exceptional customer experiences and serving high-quality food in a welcoming atmosphere. As a Cashier/Guest Service Expert, you will be instrumental in achieving these goals and contributing to the success of our team.Your primary responsibilities...


  • Amiens, Hauts-de-France, United States Marriott Full time

    **Company Overview:** Marriott International is a global leader in hospitality, offering unique experiences that bring people together. Our commitment to excellence and dedication to providing thoughtful service sets us apart.**Salary:** $21.64 per hour**Job Description:** As a Guest Experience Expert at Gaylord Rockies Resort & Convention Center, you will...


  • Amiens, Hauts-de-France, United States Hyatt Place Denver Airport Full time

    Job Description:The Night Auditor is responsible for performing a variety of tasks to ensure the smooth operation of our hotel's front office during the overnight shift. This includes processing payments, updating accounts, and preparing reports for the next day.Key Responsibilities:Processing payments and updates to guest accountsPreparing reports and...

  • Hotel Night Auditor

    3 weeks ago


    Amiens, Hauts-de-France, United States Hyatt Place Denver Airport Full time

    Hyatt Place Denver AirportWe are currently seeking a skilled Night Auditor to join our team at Hyatt Place Denver Airport. As the global leader in third-party hotel management, we offer a dynamic and supportive work environment where you can grow and develop your skills.The ideal candidate will have excellent communication and problem-solving skills, with a...


  • Amiens, Hauts-de-France, United States Marriott International Inc Full time

    Company OverviewAt Marriott International, we're committed to delivering exceptional experiences for our guests. Our hotels are designed to provide a unique and memorable experience that goes beyond just a place to stay.SalaryThe pay rate for this position is $14.27 per hour plus tips and offers health care benefits, flexible spending accounts, 401(k) plan,...


  • Amiens, Hauts-de-France, United States The Benson Hotel & Faculty Club Full time

    Salary and BenefitsWe offer a competitive salary range of $18-$19 per hour.A robust benefits package includes health coverage, 401K plan, paid group term life insurance, and earned wage access program.