Canine Care Specialist

3 weeks ago

Haverhill, Massachusetts, United States Broken Leash Full time
Company Overview


The Broken Leash Canine (K9) Park and Bar is a trailblazing venue that merges a passion for dogs with community-focused social experiences.

Our facility features a spacious, well-maintained off-leash dog park and a cozy bar area where dog owners can relax and enjoy a variety of craft beverages, from refreshing ciders and seltzers to unique champagne and wine cocktails, while their pets play safely under the watchful eyes of our dedicated staff.

At Broken Leash, we strive to enhance the lives of both our canine and human guests, creating memorable experiences in a friendly and welcoming environment.

Our mission is to transform dog parks into lively hubs for socialization and relaxation, ensuring every visit is enjoyable and stress-free.


Position Summary:


Rufferees at Broken Leash Canine (K9) Park and Bar are vital to our dedication to providing an exceptional guest experience, ensuring a safe and enjoyable atmosphere for both dogs and their owners.

Skilled in canine behavior, they proactively manage dog interactions to maintain harmony and prevent conflicts, instilling confidence in our guests regarding their pets' safety.

By consistently demonstrating expertise and care, Rufferees not only enhance guest satisfaction but also play a crucial role in encouraging repeat visits.

Their vigilant presence and ability to handle situations with confidence make them essential to upholding The Broken Leash's reputation as a trusted and premier canine park and bar.


Work Environment:
This role requires working outdoors in the dog park under various weather conditions. Rufferees should be prepared for extended periods of standing and walking, with frequent interaction with dogs and their owners.

Candidates should be physically capable of moving quickly to manage dog interactions and comfortable working in a dynamic outdoor setting.


Responsibilities:

Canine Supervision and Emergency Management:
Monitor dog behavior to ensure safe interactions and intervene in emergencies. Maintain readiness to respond to and manage canine emergencies, including administering basic first aid.

Animal Behavior Knowledge:
Strong understanding of canine behavior and body language to effectively manage interactions and prevent conflicts among canine guests.

Physical Stamina:
High physical stamina to manage active work outdoors, including the ability to walk or stand for extended periods.

Guest Interaction and Education:

Educate guests on dog park etiquette and safety protocols using excellent communication skills to foster a community of well-informed and responsible pet owners.


Park Maintenance and Safety Enforcement:
Uphold cleanliness and safety of the park by promptly addressing messes or hazards and enforcing park rules consistently.

Guest Engagement:

Engage proactively with guests, creating a welcoming atmosphere by answering questions, providing recommendations, and ensuring each visit is memorable.


Monitor and Ensure Safety:

Keep a vigilant eye on the behavior and interaction of dogs to ensure a safe and enjoyable environment for all guests.


Training Participation:
Participate in ongoing training to continually enhance guest safety and satisfaction.

Team Collaboration:

Work closely with all team members to provide a cohesive and exceptional guest experience, making informed decisions about the welfare of all guests and escalating concerns when necessary.

Provide input on operational improvements and customer engagement strategies to enhance the overall experience at The Broken Leash and support the continual evolution of service standards.


Adaptability:
Adapt to additional responsibilities as the needs of The Broken Leash evolve, undertaking tasks and projects beyond this list to support the overall success of the establishment.
Flexible Work Hours:
Our schedules are based on business needs and your availability. While shifts aren't self-chosen, we aim to accommodate your personal schedule as much as possible. We're open daily, including evenings, weekends, and holidays, requiring availability during these peak times.

Other Duties as Assigned:
Perform other related duties as assigned to meet the ongoing needs of the organization.

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