Network Operations Center Specialist
4 days ago
Job Title:
Network/NOC Engineer - L2
Job Description
As a key member of our team at Noblesoft Technologies, you will serve as the primary monitoring and escalation point for identifying, troubleshooting, and resolving events affecting customer production environments. Your expertise will be crucial in monitoring and escalating critical applications as per the Service Level Agreement (SLA). You will generate and publish application performance reports, provide notifications to customers and service teams for Severity 1 events, and own the entire life cycle of Severity Level 1 communications bridge handling.
Key Responsibilities
- Monitor and escalate critical applications as per the SLA
- Generate and publish application performance reports
- Provide notifications to customers and service teams for Severity 1 events
- Own the entire life cycle of Severity Level 1 communications bridge handling
- Work closely with network engineers, systems administrators, and software engineers regarding technology and hardware upgrades
Requirements
- 4 years of experience supporting event monitoring
- Hands-on experience with alert monitoring tools, such as HP Open View Operations
- Incident management and handling experience with ITSM tools, such as ServiceNow
- Telecommunication equipment knowledge, including radio, wireless networks, and IT communication tower hardware
- Application monitoring experience, preferably with SAP monitoring
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