Network Operations Center Engineer

2 months ago


Jackson, Mississippi, United States Omni Inclusive Full time
Job Description

As a key member of our team at Omni Inclusive, you will be responsible for monitoring and escalating critical events affecting our customer production environments. Your expertise in network operations and IT service management will be essential in identifying, troubleshooting, and resolving issues in a timely manner.

Key Responsibilities
  • Monitor and escalate critical events using SolarWinds and other monitoring tools
  • Collaborate with technical support teams to provide status updates and resolve incidents
  • Generate and publish application performance reports
  • Provide notification to customers and service teams for Severity 1 events
  • Develop and maintain system processes and tasks
  • Work closely with network engineers, systems administrators, and software engineers on technology and hardware upgrades
Requirements
  • 4+ years of experience in event monitoring and IT service management
  • Hands-on experience with SolarWinds, ServiceNow, and other monitoring tools
  • Knowledge of telecommunication equipment, wireless networks, and IT communication tower hardware
  • Application monitoring experience, preferably with SAP monitoring
What We Offer

At Omni Inclusive, we value our employees' expertise and dedication. As a Network Operations Center Engineer, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.



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