Senior Technical Consultant

1 month ago


Center Line, Michigan, United States HCL Technologies Full time
Key Responsibilities:

Identify and mitigate attrition in accounts through targeted initiatives and strategic planning.

Implement value-added activities and process improvements to enhance productivity and efficiency.

Develop and execute Profit Improvement Plans (PIPs) to optimize budget vs. actual cost analysis and reduce deviations.

Foster high levels of customer satisfaction and retention through proactive account management and relationship building.

Ensure timely completion of project deliverables and responsibilities within Service Level Agreements (SLAs) through effective team management and regular reviews.

Drive revenue growth through strategic account planning and execution of account-level EE and EN initiatives.
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