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Customer Support Liaison

2 months ago

Glen Burnie, Maryland, United States IDEXX Full time
About the Role

We are seeking a highly motivated and organized Customer Support Consultant to join our team at IDEXX. As a key member of our customer support team, you will be the first point of contact between our customers and our laboratories, providing information, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Act as a liaison between customers and our laboratories, providing timely and accurate information to meet customer needs.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve technical issues and ensure customer satisfaction.
  • Develop and maintain a deep understanding of our products and services, as well as our customers' needs and preferences.
Requirements
  • High school diploma or equivalent required; 2- or 4-year degree in a science-related field preferred.
  • Excellent communication and interpersonal skills, with the ability to establish rapport quickly with customers and internal teams.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer
  • Competitive hourly rate targeting $21.00/hour.
  • Opportunity for annual cash bonus and merit pay increase consideration.
  • Health, dental, and vision benefits, as well as a 5% matching 401(k) plan.
  • On-the-job training and career advancement opportunities.
  • Additional benefits, including financial support, pet insurance, mental health resources, and more.
About IDEXX

IDEXX is a global leader in veterinary diagnostics, with a commitment to enhancing pet care through innovation, personalized support, and expertise. We are proud of our work, because it matters. Join our team and be part of a positive and respectful work culture that values diversity and inclusion.