Customer Service Representative

5 days ago


Paramus, New Jersey, United States New Bridge Medical Center Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at New Bridge Medical Center. As a key member of our call center team, you will be responsible for providing exceptional service to our patients and their families, addressing their needs and concerns, and ensuring a positive experience.

Key Responsibilities
  • Respond to patient inquiries and concerns in a timely and professional manner
  • Utilize software and databases to access patient information and resolve issues
  • Provide accurate and efficient solutions to patient problems
  • Collaborate with other departments to resolve complex issues
  • Maintain accurate records and reports of patient interactions
Requirements
  • High school diploma or equivalent required; associate degree preferred
  • Minimum of 1 year of call center or customer service experience required
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Proficiency with computers and strong typing skills
  • Ability to work in a fast-paced environment and adapt to changing situations
Working Conditions

This is an office-based position with frequent contact with staff, patients, and regulatory agencies. The ideal candidate will be able to work in a team environment and maintain a high level of professionalism and confidentiality.



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