Hotel Guest Services Representative

4 weeks ago


Oceanside, California, United States Oceanside Marina Suites Full time
Job Description

We are seeking a Front Desk Agent and Guest Services professional to promote a courteous and professional image to all potential and eventual guests of the hotel.

This position is responsible for resolving guests complaints and concerns, being proficient in all operating systems, and handling guest check in and check out in accordance with company standards for quality, cleanliness, guest satisfaction, and safety and security.

The ideal candidate will have a hands on attitude and be available to work a flexible schedule, including weekends, holidays, and the summer season.

Key Responsibilities:

  • Provide exceptional guest service and resolve complaints in a courteous and professional manner.
  • Be proficient in all operating systems, including PBX and HMS systems.
  • Handle guest check in and check out in accordance with company standards.
  • Work a flexible schedule, including weekends, holidays, and the summer season.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality setting preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

Please send resumes or apply to Oceanside Marina Suites.



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