Guest Experience Liaison

3 weeks ago


Oceanside, California, United States Courtyard by Marriott Full time

Key Responsibilities:
Courtyard by Marriott Seagate Way seeks a skilled Guest Experience Specialist to provide exceptional customer service. Key responsibilities include:

• Welcoming guests with a warm smile and providing personalized assistance
• Assisting with check-in and check-out procedures, ensuring seamless guest experiences
• Responding promptly to guest inquiries and resolving any issues or complaints in a professional manner
• Maintaining a clean and organized lobby area, including restocking supplies and arranging furniture
• Collaborating with other team members to ensure a cohesive guest experience

Requirements:
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Familiarity with hotel operations and services

About Courtyard by Marriott:
Courtyard by Marriott is a leading hospitality brand, committed to delivering exceptional guest experiences. As a Guest Experience Specialist, you will be part of a dynamic team dedicated to providing personalized service and ensuring guest satisfaction.



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