Customer Service Representative

4 weeks ago


Oceanside, California, United States Liberty Military Housing Full time
Job Title: Customer Care Representative I

At Liberty Military Housing, we're dedicated to providing exceptional service to our military families. As a Customer Care Representative I, you'll play a vital role in ensuring our residents receive the highest level of support and satisfaction.

Responsibilities:
  • Provide timely and effective communication with residents via phone, email, and mail to address billing inquiries and resolve issues.
  • Work closely with revenue accountants to reconcile delinquent accounts, resolve overdue balances, and collect payments.
  • Utilize our call center system to answer live calls, resolve callbacks, and update call dispositions.
  • Support residents during the move-out process, including collection of outstanding balances and preparation of delinquency letters.
Requirements:
  • 6 months of accounts receivables/collection experience.
  • Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, and Microsoft Office.
  • Ability to listen and speak clearly on the telephone.
  • Positive and professional demeanor in all interactions.
  • Ability to operate a motor vehicle (valid license required).
What We Offer:
  • Medical/Dental/Vision Insurance.
  • Life and AD&D Insurance.
  • 401k Retirement Plan with company match.
  • Employee Stock Ownership plan.
  • Incentive Bonus Program.
  • 10 Paid Holidays per year.
  • 40 hours Paid Sick Leave per year.
  • 80 hours Paid Vacation per year.


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