Customer Service Operations Specialist

3 weeks ago


Philadelphia, Pennsylvania, United States Penske Full time
Job Overview:

Penske is seeking a highly motivated Customer Service Operations Specialist to join our team. In this role, you will be responsible for working closely with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.

Main Responsibilities:
  • Develop daily and weekly workforce plans by considering customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
  • Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
  • Ensure that all Penske Rental units are maintained and prepared for customers.
  • Maintain shop productivity by optimizing the work plan.
  • Coordinate with district billing clerks as necessary.
  • Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide exceptional customer service, ensuring customers are satisfied and will return for additional business.
Qualifications:
  • At least 2 years of customer service experience required.
  • 1 year of hands-on mechanical experience required.
  • 2 years of supervisory experience preferred.
  • 2 years of service department administration preferred.
  • High School diploma or equivalent required.
  • Associates Degree, Technical School Degree, or Bachelors Degree preferred.
  • ASE certification preferred.
  • Prior experience with service scheduling programs and diagnostic programs preferred.
About Us:

Penske Truck Leasing Co., L.P. is a leading transportation services company that provides a range of solutions to meet the diverse needs of its customers.

Salary Range:

$45,000 - $65,000 per year.

Language:

English.

Location:

Philadelphia, PA.



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