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Retail Operations Specialist
2 months ago
At Macy's, Inc., we are dedicated to fostering a diverse and inclusive workplace where every individual can thrive. Our commitment to representation drives us to create a vibrant environment for all employees.
Position Overview:
As a Retail Operations Specialist, you will play a crucial role in enhancing the shopping experience for our customers across various channels. Your responsibilities will include supporting operational functions that contribute to sales growth, profitability, and exceptional customer service.
Key Responsibilities:
- Customer Engagement: Welcome customers warmly, respond to inquiries, and assist them with a professional demeanor. Ensure a seamless shopping experience by providing timely updates on orders and addressing any concerns efficiently.
- Order Fulfillment: Monitor alerts to guarantee timely completion of Buy Online Pickup In-Store (BOPS) orders. During busy periods, assist with customer pickups by retrieving orders from storage and delivering them to customers.
- Inventory Management: Identify and gather ordered items within the store, preparing them for shipment using appropriate technology and packing materials. Generate shipping labels and coordinate with carriers for prompt delivery.
- Team Support: Collaborate with various teams to assist in unloading and processing new merchandise based on its classification.
- Collaborative Environment: Work alongside team members to achieve shared goals and maintain a positive workplace atmosphere. Communicate effectively with colleagues and supervisors, sharing insights and suggestions.
Who You Are:
You are committed to upholding Macy's values of diversity, inclusion, and respect in every interaction. You possess:
- Flexible availability, including days, evenings, weekends, and holidays.
- Strong communication skills to engage with customers and guide team members.
- A proactive attitude, able to adapt to changing customer needs.
- Resourcefulness and the ability to prioritize tasks effectively.
- No prior education or experience required.
Physical Requirements:
Ability to stand or walk for extended periods, frequent use of technology, and the capacity to lift and move items weighing up to 50 lbs.
About Macy's:
We are excited about the opportunities at Macy's as we continue to enhance the shopping experience for our customers, whether online or in-store. Our roles in various departments allow you to express your creativity, grow your career, and make a meaningful impact on your colleagues and customers.
This job description is not exhaustive and may not apply to all colleagues. Macy's Inc. reserves the right to modify this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.