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Nighttime Hospitality Host

2 months ago

Miami, Florida, United States Four Seasons Full time

Job Summary:

We are seeking a skilled Nighttime Hospitality Host to join our team at Four Seasons. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Greet and Assist Guests: Welcome guests with a warm and friendly demeanor, and assist with luggage and other needs as required.
  • Escort and Inform: Escort guests to their rooms and provide information about hotel amenities, services, and policies.
  • Maintain Lobby and Entrance Areas: Ensure the lobby and entrance areas are clean, organized, and well-maintained.
  • Assist with Valet Parking: Assist with valet parking and retrieving vehicles as needed.
  • Provide Exceptional Service: Anticipate guests' needs and provide exceptional customer service to ensure a memorable stay.
  • Adhere to Hotel Policies: Adhere to hotel policies and procedures to ensure a seamless guest experience.

Requirements:

  • Excellent Communication Skills: Possess excellent communication and interpersonal skills to effectively interact with guests and colleagues.
  • Attention to Detail: Demonstrate attention to detail and a commitment to maintaining high standards of quality and service.
  • Teamwork and Adaptability: Be a team player and demonstrate adaptability in a fast-paced environment.