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IT Support Specialist

1 month ago

Cleveland, Ohio, United States Softworld, a Kelly Company Full time
Job Summary:

This is a challenging and rewarding opportunity to join our team as an IT Support Specialist. As a key member of our technical services team, you will be responsible for providing exceptional support to our faculty, staff, and students. Your primary focus will be on troubleshooting and resolving technical issues related to computer hardware, software, and network systems. You will also be responsible for maintaining accurate records of incidents and service requests, as well as providing training and guidance to users on various technical topics.

Key Responsibilities:

* Troubleshoot and resolve technical issues related to computer hardware, software, and network systems
* Maintain accurate records of incidents and service requests
* Provide training and guidance to users on various technical topics
* Collaborate with other technical teams to resolve complex technical issues
* Stay up-to-date with the latest technologies and trends in the field

Requirements:

* High school diploma and 5-8 years of experience in a related technical field
* Advanced knowledge of Microsoft Office and GSuite for Education applications
* Experience with client/server and hosted enterprise applications
* Strong customer service skills and ability to work in a fast-paced environment
* Ability to work independently and as part of a team

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you