Customer Service Representative

1 week ago


Odessa, Texas, United States Sam's Club Full time

**Member Service Role at Sam's Club**

We're seeking a dedicated Customer Service Representative to provide exceptional service to our members. As a Member Assistant - Cart Attendant, you will be responsible for ensuring a positive shopping experience by assisting members with their purchases, loading vehicles, and maintaining a clean and organized parking area.

**Key Responsibilities:**

  • Provide exceptional customer service to members, addressing their queries and concerns in a timely and professional manner.
  • Ensure members see a well-maintained parking lot, including assisting with cart retrieval and availability.
  • Maintain a clean, neat, and member-ready area, adhering to company standards and procedures.
  • Assist members with loading their vehicles and provide support in creating a great member experience.
  • Problem-solve and take initiative to address member issues and concerns, ensuring each task is completed with excellence.

**What You'll Do:**

As a Customer Service Representative, you will:

  • Ensure club pick-up orders are filled by contacting members to notify of delayed pickup times.
  • Inform members of unavailable products and offer alternative options.
  • Maintain safety of the facility by conducting safety sweeps and reporting unsafe situations.
  • Provide member service by acknowledging members, identifying needs, and assisting with purchasing decisions.
  • Process member purchases, handle payments, and promote company products and services.

**Benefits and Opportunities:**

Sam's Club offers competitive pay, performance-based bonus awards, and a range of benefits, including health, financial, and paid time off benefits. We also provide opportunities for career growth and development through our Live Better U education benefit program.

**Location:** 4230 John Ben Shepperd Pkwy, Odessa, TX 79762-8153, United States of America



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