Customer Service Representative
1 week ago
**Member Service Role at Sam's Club**
We're seeking a dedicated Customer Service Representative to provide exceptional service to our members. As a Member Assistant - Cart Attendant, you will be responsible for ensuring a positive shopping experience by assisting members with their purchases, loading vehicles, and maintaining a clean and organized parking area.
**Key Responsibilities:**
- Provide exceptional customer service to members, addressing their queries and concerns in a timely and professional manner.
- Ensure members see a well-maintained parking lot, including assisting with cart retrieval and availability.
- Maintain a clean, neat, and member-ready area, adhering to company standards and procedures.
- Assist members with loading their vehicles and provide support in creating a great member experience.
- Problem-solve and take initiative to address member issues and concerns, ensuring each task is completed with excellence.
**What You'll Do:**
As a Customer Service Representative, you will:
- Ensure club pick-up orders are filled by contacting members to notify of delayed pickup times.
- Inform members of unavailable products and offer alternative options.
- Maintain safety of the facility by conducting safety sweeps and reporting unsafe situations.
- Provide member service by acknowledging members, identifying needs, and assisting with purchasing decisions.
- Process member purchases, handle payments, and promote company products and services.
**Benefits and Opportunities:**
Sam's Club offers competitive pay, performance-based bonus awards, and a range of benefits, including health, financial, and paid time off benefits. We also provide opportunities for career growth and development through our Live Better U education benefit program.
**Location:** 4230 John Ben Shepperd Pkwy, Odessa, TX 79762-8153, United States of America
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